David Antonio Escamilla Illescas

• Made connections and agreements with different city councils around my locality to bring ophthalmological and general health services to families with low resources.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
• Resolved complex issues through active listening, empathetic support, and clear communication with patients.

• Participated in weekly sales meetings, contributing valuable insights related to customer behavior patterns and market trends.
• Organized and tracked all customer interactions using CRM software, ensuring timely follow-ups for pending deals.

• Managed a high volume of cold outbound calls daily (400 calls a day), maintaining a professional demeanor throughout each interaction.
• Utilized persuasive communication skills for successful negotiations with potential clients, securing profitable deals.
• Optimized call scripts based on feedback from supervisors and peers, continuously refining the approach for better results.
• Maintained a positive attitude in the face of rejection, employing resilience and persistence to achieve sales goals.
• Developed tailored pitches for diverse clientele, effectively communicating the value of products or services offered.
• Streamlined Salesforce processes by optimizing workflows and automating repetitive tasks.

Unfinished Architecture