David Cruz Espinoza

• Support it issues in all areas(Administrative, production, warehouse, security)
• Support Zebra printers - Handhelds
• Support , install and manage office printers
• Manage AD (Users, groups, computers, create and delete accounts)
• Intune enrollment
• Remote support for users in other locations
• E waste recycling process
• Cabling
• Troubleshoot physical network
• Office 365 License administration
• Azure MFA / DUO
• Adobe License Management

• Active directory administration (Accounts, users, distribution list, security groups)
• Azure AD (Create and manage accounts, MFA enrollment/bypass, distribution lists, security groups, bit locker keys)
• Exchange online (Create shared mailboxes, distribution lists, permissions on mailboxes, migrate mailboxes from on premise servers)
• Office 365 (License assignment, SharePoint access, mailboxes delegations)
• VPN Troubleshooting
• MFA enrollment and bypass
• Manage incidents on service now
• Analysis and correction on non-common incidents (create guide to share with all teammates)
• Replace all DELL equipment with HP equipment.

• Support advertising servers hosted on Amazon Web Services
• Troubleshooting end devices (Samsung displays, tablets, kiosks) connected to the advertising servers
• Manage and monitoring workload on MagicINFO servers hosted in AWS
• Support SAMSUNG MagicINFO servers
• Support customers across the globe (USA, Canada, Latin America, Europe and Asia)
• Onboard new customers.

• Project: Install new servers and setup all network services
• Replace current network devices with new and more efficient devices (CISCO)
• Install SQL Server and migrate the current databases
• Acquire new equipment (Printers, computers, mouses, keyboard etc.)
• Get a new ISP (TELNOR for business to TRANSTECO)
• Support all end users on the company.

- Active Directory

- Create accounts - Disable accounts - Create new GROUPS. - Get bit locker keys.

- SQL Server support

- Update/Modify entries from production scans - Queries to get information and details from local databases - Backup

- Local network support

- Enable/Disable physical ports - Maintenance of IT rooms and cabling cabinets

- Project: Bring free Wi-Fi to all employees on 3 buildings using cisco technology and meraki environment.

- Support all users with Office, Accounts, permissions, shared drives and technical issues.

- Setup Wi-Fi connection to all guest on the company.

- Setup meeting rooms for guest and internal trainings.

• Support technicians on site to point and provisioning satellite services for non-urban zones
• Support end users on site
• Troubleshooting VOIP phones
• Check and confirm payments to use internet with 'PINS' for customers.

• Support end users on site
• Installation / Maintenance of all computer equipment
• Installation and setup of new CISCO devices
• Troubleshooting the local network and main contact of external providers.