Office
David Escalante Albarrán
Bussines Administration / Scrum Master
Chetumal
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 7 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of department. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Department Manager
Quintana Roo´s Education Services
Chetumal, Quintana Roo
04.2018 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Prepared annual budgets with controls to prevent overages.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Banking Executive
BBVA México
Chetumal, Quintana Roo
10.2010 - 10.2017
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Developed and executed branch business plan to maximize business growth and achieve customer retention and acquisition objectives.
- Supported community involvement and participated in community activities.
- Assessed customer personal banking and credit card needs and integrated marketing promotions and programs in customer conversations.
- Improved team performance, coaching employees and offering one-on-one mentoring.
Banking Teller
BBVA Mexico
Chetumal, Quintana Roo
04.2009 - 10.2010
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Calculated fees due, interest and change for customer transactions.
- Counted, verified and handled bank deposits and armored car transactions.
Sales Executive
Farrera Caribe
Chetumal, Quintana Roo
07.2007 - 06.2008
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
Education
Bachelor of Science - Business Administration
Universidad Tecnológica Latinoamericana
Coyoacan, México 08.2020 - Current
No Degree - Tourism
Universidad De Quintana Roo
Chetumal, Quintana RooHigh School Diploma -
CBTIS #253
Chetumal, Quintana RooSkills
Business development and planning
Relationship building and management
Goals and performance
Product and service sales
Staff Management
Software
Timeline
Bachelor of Science - Business Administration
Universidad Tecnológica Latinoamericana
08.2020 - Current
Department Manager
Quintana Roo´s Education Services
04.2018 - Current
Banking Executive
BBVA México
10.2010 - 10.2017
Banking Teller
BBVA Mexico
04.2009 - 10.2010
Sales Executive
Farrera Caribe
07.2007 - 06.2008
No Degree - Tourism
Universidad De Quintana Roo
High School Diploma -
CBTIS #253