David Flores Benitez
Iztapalapa
Summary
Transcend within the company that hires my services, developing my work with effectiveness, enthusiasm, and honesty, with the vision of contributing to raise the prestige and development of the Organization, always with the desire to learn and grow as a person.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Key Account Analyst
PayPal
06.2022 - Current
- Comprehensive review of accounts and transactions, Redaction of documents, Customer and Seller Support, Office / Word, Excel, Power Point and Outlook Packages, Job development calibration, Bilingual personnel management, Follow Up of Charge Back, Credit disputes, Risk and fraud cases.
Fraud Prevention Analyst
Nike
11.2020 - 04.2022
- Comprehensive review of purchase orders, Redaction of documents, Customer Support, Office / Word, Excel, Power Point and Outlook Packages, Job development calibration, Bilingual personnel management, Follow Up of Charge Back, Credit disputes.
Collection agent
Collection Management Group CMG Call Center
01.2019 - 10.2020
- Account recovery, Credit and collection, Redaction of documents, Customer Support, Sales, Debts to pay, Managing Unallocated Cash, Office / Word, Excel, Power Point and Outlook Packages
Education
Bachelor of Science - Programming Engineering
Universidad Del Valle De Mexico
Mexico City, Mexico 1 2022 - Current
Skills
Customer Service
Professional Analysis
Extensive knowledge of advanced computing
Client Engagement
Relationship Management
SQL Proficiency
Pattern Recognition
Transaction monitoring
Fraud prevention
Timeline
Senior Key Account Analyst
PayPal
06.2022 - Current
Fraud Prevention Analyst
Nike
11.2020 - 04.2022
Collection agent
Collection Management Group CMG Call Center
01.2019 - 10.2020
Bachelor of Science - Programming Engineering
Universidad Del Valle De Mexico
1 2022 - Current