David Gonzalez Arrieta
Ciudad De Mexico
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Telsolutions.
06.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
IT Support Engineer
Government Of Mexico.
01.2022 - 07.2022
- Taking care of the telecommunications servers. Also keeping the internal networks working correctly.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
Server
El Paso Tacos & Tequila.
08.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Bartender
El Paso Tacos & Tequila
01.2023 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Built relationships with vendors to manage orders and negotiate costs.
Assistant Manager
El Paso Tacos & Tequila
06.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Monitored security to protect employees, customers and property.
Education
No Degree - IT Engineer.
Tecnologico Nacional De Mexico
Mexico City06.2022
Skills
- Google Drive
- Time Management
- Scheduling and Coordinating
- Microsoft Office Expertise
Timeline
Assistant Manager
El Paso Tacos & Tequila
06.2023 - 09.2023
Bartender
El Paso Tacos & Tequila
01.2023 - 06.2023
Server
El Paso Tacos & Tequila.
08.2022 - 01.2023
IT Support Engineer
Government Of Mexico.
01.2022 - 07.2022
Call Center Agent
Telsolutions.
06.2021 - 01.2022
No Degree - IT Engineer.
Tecnologico Nacional De Mexico
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