DAVID ISRAEL ORTEGA GUERRERO
International Relations
Tijuana
Summary
Bilingual Sales Operations & Management Leader with 19+ years of experience developing and training management teams, driving business growth, and optimizing sales operations. Expert in managerial coaching, Salesforce administration, and building high-performance, results-driven teams across multicultural environments. Certified in Train the Trainers, Sales Training, and Executive Leadership.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
9
9
Certificates
4
4
Languages
Work History
Sales Operations Manager
G-Global
12.2021 - Current
- Implemented business strategies that expanded the customer base by 30%, improved SLA compliance by 25%, and increased sales efficiency by 20% through KPI development.
- Automated sales processes with Salesforce, enhancing operational productivity by 30% through integrations with tools and advanced process automation.
Zonal Manager
Coppel
04.2012 - 04.2021
- Analyzed and improved zone performance by 25% through rigorous use of sales metrics and performance reporting.
- Assessed individual and team performances at each location, leveraging data trends to implement strategies that increased sales results by 20%.
Management Consultant
Coppel
04.2007 - 04.2012
- Established and optimized management policies improving team efficiency by 30%, while delivering personalized coaching and interactive workshops that accelerated managers' growth and enhanced leadership effectiveness by 25%.
- Leveraged industry best practices and implemented technology solutions to drive continuous improvement, streamline processes, enhance efficiency, and reduce costs.
Retail Store Manager
Coppel
11.2004 - 04.2007
- Directed store operations, optimizing organization, maintenance, and purchasing processes to boost overall operational efficiency by 30%.
- Provided targeted coaching to sales associates on product knowledge, incentives, and sales techniques, leading to a 25% increase in customer satisfaction ratings and a 20% growth in sales performance.
Education
Bachelor of Science - International Relations
Universidad Nacional Autónoma De México
CDMX 05.2001 - 09.2003
Skills
Strategic Planning
Certification
Train The Trainers - Certificate - The Friedman Group.
Interests
Singapore, Philippines, Vietnam, Malaysia, Hong Kong, United States
Languages
Spanish:
Bilingual or Proficient (C2)
English:
Advanced (C1)
German:
Intermediate (B1)
French:
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LinkedIn: https://www.linkedin.com/in/david-ortega-74b853265/
LinkedIn URL
Software
Salesforce
Monday
Lucid Chart
Microsoft Office
Apollo
Zoominfo
Aircall
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionTimeline
Sales Operations Manager
G-Global
12.2021 - Current
Zonal Manager
Coppel
04.2012 - 04.2021
Management Consultant
Coppel
04.2007 - 04.2012
Retail Store Manager
Coppel
11.2004 - 04.2007
Bachelor of Science - International Relations
Universidad Nacional Autónoma De México
05.2001 - 09.2003
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