Cryptography
David Narvaez
Software Engineer
Playa del Carmen
Summary
Results-oriented software engineering professional with more than 10 years of experience in field. Analytical and detail-oriented. Effective at supporting team needs with high-quality code, subject matter expertise and collaboration skills. Skilled programmer and complex problem-solver experienced in data analytics and report writing.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
13
13
Certifications
3
3
Languages
Work History
Application Support Engineer
Tata Consultancy Services
Guadalajara
12.2020 - Current
- Addressed technical issues and guided end users through resolution.
- Improved application performance through optimization of flow processes.
- Supported software integration and implemented maintenance enhancements.
- Contributed to continuous improvement and quality assurance tasks.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
Assistant Systems Manager
Viking Cruises
06.2019 - 04.2020
- Managed VoIP Phones, Dect phones, Iptv devices, printers, crew computers, mobile POS, Televisions and network devices.
- Assisted Guests with issues on their personal mobile devices.
- Installation and setup of windows and Mac operating systems, troubleshooting and resolving software and hardware issues.
Senior Support Specialist
Frontrunner Technologies
Aguascalientes
06.2017 - 11.2018
- Reviewed PHP, C++,VB.NET and MSSQL code for accuracy and ran tests for quality assurance.
- Managed and configured Umbraco CMS.
- Provided computer programming subject matter expertise to project team members.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
Application Support Analyst
Softtek
07.2013 - 06.2017
- Troubleshot various software issues by using debugging processes and coding techniques.
- Diagnosed and corrected errors within Java, SQL and Shell-Scripting codes to allow for integration and utilization of proprietary applications.
- Recognized as subject matter expert for TIBCO applications.
- Maintained smooth operation of Windows and Unix computer systems through collaboration with hardware and network engineers.
Application Support and Data Analyst
General Motors
San Luis Potosí
03.2011 - 06.2013
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
- Configured, installed and tuned CIMPLICITY-based systems for best performance with Oracle databases and Linux Servers.
- Provided onsite support, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephones, printers, and networking.
- Responsible for Backups, Active Directory, Exchange, Unix and Windows server environments, and Business Continuity Planning.
- Responsible for inventory and enterprise content management.
- Documenting standard operating procedures and incident and change management procedures.
Data Analyst
Honeywell
06.2010 - 01.2011
- Produced monthly forecast reports using Crystal Reports for Visual Studio, Oracle Reports and advanced Excel spreadsheet functions.
Education
Bachelor of Science - Information Technology
Universidad Politécnica De San Luis Potosí
San Luis Potosi, Mexico 07.2006 - 01.2011
Associate of Science - Mechatronics
CBTis 121
San Luis Potosi 07.2003 - 07.2006
Skills
Java proficiency
SQL (MySQL, Oracle, MSSQL)
Sysadmin support (Unix, Windows)
Technical issues analysis and troubleshooting
Technical issue resolution
Customer support
Analytics
Software diagnosis
Application support
Desktop support
System performance
Technical issues analysis
Data recovery
Certification
Oracle Certified Java Programmer OCJP 6
Interests
Mathematical and Logical Puzzles
Holistic Health and Wellness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Application Support Engineer
Tata Consultancy Services
12.2020 - Current
Assistant Systems Manager
Viking Cruises
06.2019 - 04.2020
Senior Support Specialist
Frontrunner Technologies
06.2017 - 11.2018
Application Support Analyst
Softtek
07.2013 - 06.2017
Application Support and Data Analyst
General Motors
03.2011 - 06.2013
Data Analyst
Honeywell
06.2010 - 01.2011
Bachelor of Science - Information Technology
Universidad Politécnica De San Luis Potosí
07.2006 - 01.2011
Associate of Science - Mechatronics
CBTis 121
07.2003 - 07.2006