Cryptography
David Narvaez
Software Engineer
Playa del Carmen
Summary
Results-oriented software engineering professional with more than 10 years of experience in field. Analytical and detail-oriented. Effective at supporting team needs with high-quality code, subject matter expertise and collaboration skills. Skilled programmer and complex problem-solver experienced in data analytics and report writing.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
13
13
Certifications
3
3
Languages
Work History
Application Support Engineer
Tata Consultancy Services
Guadalajara
12.2020 - Current
- Addressed technical issues and guided end users through resolution.
- Improved application performance through optimization of flow processes.
- Supported software integration and implemented maintenance enhancements.
- Contributed to continuous improvement and quality assurance tasks.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
Assistant Systems Manager
Viking Cruises
06.2019 - 04.2020
- Managed VoIP Phones, Dect phones, Iptv devices, printers, crew computers, mobile POS, Televisions and network devices.
- Assisted Guests with issues on their personal mobile devices.
- Installation and setup of windows and Mac operating systems, troubleshooting and resolving software and hardware issues.
Senior Support Specialist
Frontrunner Technologies
Aguascalientes
06.2017 - 11.2018
- Reviewed PHP, C++,VB.NET and MSSQL code for accuracy and ran tests for quality assurance.
- Managed and configured Umbraco CMS.
- Provided computer programming subject matter expertise to project team members.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
Application Support Analyst
Softtek
07.2013 - 06.2017
- Troubleshot various software issues by using debugging processes and coding techniques.
- Diagnosed and corrected errors within Java, SQL and Shell-Scripting codes to allow for integration and utilization of proprietary applications.
- Recognized as subject matter expert for TIBCO applications.
- Maintained smooth operation of Windows and Unix computer systems through collaboration with hardware and network engineers.
Application Support and Data Analyst
General Motors
San Luis Potosí
03.2011 - 06.2013
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
- Configured, installed and tuned CIMPLICITY-based systems for best performance with Oracle databases and Linux Servers.
- Provided onsite support, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephones, printers, and networking.
- Responsible for Backups, Active Directory, Exchange, Unix and Windows server environments, and Business Continuity Planning.
- Responsible for inventory and enterprise content management.
- Documenting standard operating procedures and incident and change management procedures.
Data Analyst
Honeywell
06.2010 - 01.2011
- Produced monthly forecast reports using Crystal Reports for Visual Studio, Oracle Reports and advanced Excel spreadsheet functions.
Education
Bachelor of Science - Information Technology
Universidad Politécnica De San Luis Potosí
San Luis Potosi, Mexico 07.2006 - 01.2011
Associate of Science - Mechatronics
CBTis 121
San Luis Potosi 07.2003 - 07.2006
Skills
Java proficiency
undefinedCertification
Oracle Certified Java Programmer OCJP 6
Interests
Mathematical and Logical Puzzles
Holistic Health and Wellness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Application Support Engineer
Tata Consultancy Services
12.2020 - Current
Assistant Systems Manager
Viking Cruises
06.2019 - 04.2020
Senior Support Specialist
Frontrunner Technologies
06.2017 - 11.2018
Application Support Analyst
Softtek
07.2013 - 06.2017
Application Support and Data Analyst
General Motors
03.2011 - 06.2013
Data Analyst
Honeywell
06.2010 - 01.2011
Bachelor of Science - Information Technology
Universidad Politécnica De San Luis Potosí
07.2006 - 01.2011
Associate of Science - Mechatronics
CBTis 121
07.2003 - 07.2006
Oracle Certified Java Programmer OCJP 6
Microsoft Technology Associate: Database Administration Fundamentals
CIMPLICITY Programming and Troubleshooting certification (General Motors).
Google IT Support Professional Certificate (Coursera)
ITIL V3 Foundations Course
Adobe Certified Associate - Dreamweaver and Flash CS4
Six Sigma Yellow Belt Course
Lean Manufacturing 5S Methodology training.
Cambridge ESOL: Certificate in Advanced English (CAE)
TOEFL (2018)
Start Deutsch 1 Certified (B1)
DevOps Fundamentals Course: Tools, Technologies, and Infrastructures
CCNA Exploration Course: Network Fundamentals.
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