Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Timeline
SoftwareEngineer

David Narvaez

Software Engineer
Playa del Carmen

Summary

Results-oriented software engineering professional with more than 10 years of experience in field. Analytical and detail-oriented. Effective at supporting team needs with high-quality code, subject matter expertise and collaboration skills. Skilled programmer and complex problem-solver experienced in data analytics and report writing.

Overview

13
13
years of professional experience
8
8
years of post-secondary education
13
13
Certifications
3
3
Languages

Work History

Application Support Engineer

Tata Consultancy Services
Guadalajara
12.2020 - Current
  • Addressed technical issues and guided end users through resolution.
  • Improved application performance through optimization of flow processes.
  • Supported software integration and implemented maintenance enhancements.
  • Contributed to continuous improvement and quality assurance tasks.
  • Worked closely with other team members in such tasks as troubleshooting and debugging.

Assistant Systems Manager

Viking Cruises
06.2019 - 04.2020
  • Managed VoIP Phones, Dect phones, Iptv devices, printers, crew computers, mobile POS, Televisions and network devices.
  • Assisted Guests with issues on their personal mobile devices.
  • Installation and setup of windows and Mac operating systems, troubleshooting and resolving software and hardware issues.

Senior Support Specialist

Frontrunner Technologies
Aguascalientes
06.2017 - 11.2018
  • Reviewed PHP, C++,VB.NET and MSSQL code for accuracy and ran tests for quality assurance.
  • Managed and configured Umbraco CMS.
  • Provided computer programming subject matter expertise to project team members.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.

Application Support Analyst

Softtek
07.2013 - 06.2017
  • Troubleshot various software issues by using debugging processes and coding techniques.
  • Diagnosed and corrected errors within Java, SQL and Shell-Scripting codes to allow for integration and utilization of proprietary applications.
  • Recognized as subject matter expert for TIBCO applications.
  • Maintained smooth operation of Windows and Unix computer systems through collaboration with hardware and network engineers.

Application Support and Data Analyst

General Motors
San Luis Potosí
03.2011 - 06.2013
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
  • Configured, installed and tuned CIMPLICITY-based systems for best performance with Oracle databases and Linux Servers.
  • Provided onsite support, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephones, printers, and networking.
  • Responsible for Backups, Active Directory, Exchange, Unix and Windows server environments, and Business Continuity Planning.
  • Responsible for inventory and enterprise content management.
  • Documenting standard operating procedures and incident and change management procedures.

Data Analyst

Honeywell
06.2010 - 01.2011
  • Produced monthly forecast reports using Crystal Reports for Visual Studio, Oracle Reports and advanced Excel spreadsheet functions.

Education

Bachelor of Science - Information Technology

Universidad Politécnica De San Luis Potosí
San Luis Potosi, Mexico
07.2006 - 01.2011

Associate of Science - Mechatronics

CBTis 121
San Luis Potosi
07.2003 - 07.2006

Skills

Java proficiency

SQL (MySQL, Oracle, MSSQL)

Sysadmin support (Unix, Windows)

Technical issues analysis and troubleshooting

Technical issue resolution

Customer support

Analytics

Software diagnosis

Application support

Desktop support

System performance

Technical issues analysis

Data recovery

Certification

Oracle Certified Java Programmer OCJP 6

Interests

Cryptography

Mathematical and Logical Puzzles

Holistic Health and Wellness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Application Support Engineer

Tata Consultancy Services
12.2020 - Current

Assistant Systems Manager

Viking Cruises
06.2019 - 04.2020

Senior Support Specialist

Frontrunner Technologies
06.2017 - 11.2018

Application Support Analyst

Softtek
07.2013 - 06.2017

Application Support and Data Analyst

General Motors
03.2011 - 06.2013

Data Analyst

Honeywell
06.2010 - 01.2011

Bachelor of Science - Information Technology

Universidad Politécnica De San Luis Potosí
07.2006 - 01.2011

Associate of Science - Mechatronics

CBTis 121
07.2003 - 07.2006
David NarvaezSoftware Engineer