David Perez Hernandez
Puebla City
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Dynamic professional known for enhancing operational efficiency and ensuring compliance with health and safety standards. Successfully managed staff training programs, fostering a collaborative work environment focused on quality service delivery. Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Manager General
Emilianos Mexican Restaurant & Bar
Pittsburgh
09.2020 - 05.2025
- Streamlined daily operations to enhance restaurant functionality and efficiency.
- Supervised staff to uphold service excellence and quality standards.
- Managed inventory and procurement processes for optimal supply levels.
- Negotiated contracts and pricing with vendors to reduce costs.
- Developed employee schedules to maximize labor efficiency and control expenses.
- Implemented health and safety regulations throughout the establishment.
- Addressed customer complaints to improve overall dining experiences.
- Trained staff on operational duties, policies, and procedures for consistency.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Bartender
Emilianos Mexican Restaurant & Bar
Pittsburgh
05.2020 - 09.2020
- Prepared and served diverse cocktails and beverages for customers.
- Maintained cleanliness and organization of bar area throughout shifts.
- Engaged with patrons to provide exceptional customer service and address inquiries.
- Ensured adherence to health and safety regulations for safe drinking environment.
- Operated cash register and POS system for transactions, ensuring accurate change.
Mesero
El Campesino Mexican Restaurant
Pittsburgh
02.2018 - 05.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately through point-of-sale system to minimize errors.
- Collaborated with kitchen staff, ensuring timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout all shifts.
- Assisted in training new servers on established service standards and procedures.
- Recommended menu items tailored to customer preferences and dietary restrictions.
- Managed cash transactions, balancing cash register at end of each shift.
- Performed opening and closing duties, including setup of dining area and restocking supplies.
Mesero
Fiesta Azteca
Uniontown
08.2015 - 02.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Handled high volume of daily customer interactions with professionalism.
- Processed customer orders accurately and ensured timely meal delivery.
- Maintained cleanliness and organization of dining area and tables.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Mesero
El Patron Mexican Restaurante
Pittsburgh
03.2013 - 08.2015
- Provided excellent customer service in fast-paced dining environment.
- Took customer orders and ensured accurate delivery of meals.
- Collaborated with team members to enhance overall guest experience.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Encargado de Cocina
El Sabor Latino
The Bronx
07.2012 - 03.2013
- Oversaw inventory management and food ordering processes.
- Ensured compliance with health and safety regulations.
- Coordinated daily kitchen operations to maintain workflow efficiency.
- Trained new employees on kitchen equipment and protocols.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Received, organized and rotated paper goods and food ingredients.
Segundo Cocinero
El Campo Mexican Restaurant & Bar
Pittsburgh
11.2009 - 07.2012
- Prepared authentic Mexican dishes using traditional recipes and fresh ingredients.
- Managed kitchen operations during peak hours to ensure timely service.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Monitored food safety standards to uphold health regulations and guidelines.
- Operated kitchen tools and equipment safely for food preparation tasks.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
Preparador/Cocinero
La Isla Mexican Restaurant
Pittsburgh
02.2007 - 11.2009
- Prepared ingredients by chopping, slicing, and measuring for daily menu items.
- Operated kitchen equipment safely, including ovens, mixers, and slicers.
- Assisted chefs in cooking processes by following recipes and instructions accurately.
- Collaborated with kitchen staff to streamline meal preparation during busy shifts.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Organized walk-in coolers and freezers according to established guidelines.
- Measured ingredients accurately using measuring cups and spoons.
Soldado
Ejercito Mexicano
Puebla
04.2004 - 08.2006
- Executed tactical operations during training and missions.
- Conducted safety drills and emergency response training for unit readiness.
- Maintained physical fitness standards through regular exercise regimens.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Displayed leadership in accomplishing assignments and learning new skills.
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
- Conducted physical training and ensured all Soldiers achieved required fitness levels.
Education
Secundaria
Jose Vasconcelos
Puebla Mexico 07-2002
RAMP/SERVESAFE
ESTADOS UNIDOSSkills
- Operations management
- Staff supervision
- Inventory control
- Contract negotiation
- Health and safety compliance
- Customer relationship management
- Cost reduction strategies
- Employee training
- Problem solving
- Staff motivation
- Product costing
- Employee scheduling
- Supervision and training
- Profit and loss
- Effective leader
- Visionary leadership
- Supply chain management
Languages
English
Advanced (C1)
C1
Certification
SERVESAFE CERTIFICATE- NATIONAL RESTAURANT ASSOCIATION UNITED STATES
References
References available upon request.
Timeline
Manager General
Emilianos Mexican Restaurant & Bar
09.2020 - 05.2025
Bartender
Emilianos Mexican Restaurant & Bar
05.2020 - 09.2020
Mesero
El Campesino Mexican Restaurant
02.2018 - 05.2020
Mesero
Fiesta Azteca
08.2015 - 02.2017
Mesero
El Patron Mexican Restaurante
03.2013 - 08.2015
Encargado de Cocina
El Sabor Latino
07.2012 - 03.2013
Segundo Cocinero
El Campo Mexican Restaurant & Bar
11.2009 - 07.2012
Preparador/Cocinero
La Isla Mexican Restaurant
02.2007 - 11.2009
Soldado
Ejercito Mexicano
04.2004 - 08.2006
Secundaria
Jose Vasconcelos
RAMP/SERVESAFE