David Pineda Diaz
Industrial Engineer
Cuernavaca, Morelos
Summary
Dynamic Sales and Tech Service Manager at Hilos De Yecapixtla, adept at delivering exceptional customer support and developing technical strategies that align with client goals. Proven track record in enhancing team performance and improving employee retention through engaging training solutions. Strong problem-solving skills complemented by effective teamwork.
Overview
27
27
years of professional experience
Work History
Sales and Tech Service Manager
Hilos De Yecapixtla/ Parkdale Mills Inc.
11.2004 - 05.2025
- Conducted regular performance reviews for team members, identifying opportunities for professional growth and development within the organization.
- Delivered high-quality technical support services that consistently exceeded customer expectations under tight deadlines.
- Identified key metrics for tracking departmental success, and adjusted strategies accordingly to improve results over time.
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
HR and Training Manager
Hilos De Yecapixtla/ Parkdale Mills Inc.
05.2000 - 11.2004
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Negotiated successfully Union labour contract for three years within Corporate budget.
Training Manager
Burlington Denim Yecapixtla (Cone Denim)
04.1998 - 05.2000
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- I was responsible for generating all training materials and SOP for plant start up.
- Conducted orientation sessions and organized on-the-job training for new hires.
Education
Bachelor of Science - Industrial Engineering
Universidad Autonoma Del Estado De Morelos
Morelos, Mexico 05.2001 -
Skills
Customer support
Incident management
Telecommunications
Technical support
Test procedures development
Teamwork
Problem-solving
Timeline
Sales and Tech Service Manager
Hilos De Yecapixtla/ Parkdale Mills Inc.
11.2004 - 05.2025
Bachelor of Science - Industrial Engineering
Universidad Autonoma Del Estado De Morelos
05.2001 -
HR and Training Manager
Hilos De Yecapixtla/ Parkdale Mills Inc.
05.2000 - 11.2004
Training Manager
Burlington Denim Yecapixtla (Cone Denim)
04.1998 - 05.2000
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