David Rodriguez Zamora
Hermosillo
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Health and Wellness Consultant
Listen Trust/ Energized Health
Hermosillo
11.2024 - Current
- Managed customer accounts by responding promptly to inquiries and resolving any issues that arise.
- Upsold products to policyholders and potential new clients.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Generated reports detailing sales activities, progress toward goals, and customer feedback.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
Sales Agent
Callcentered
Hermosillo
02.2023 - 10.2024
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Concluded sales transactions by effectively negotiating contracts with clients.
- Resolved conflicts through effective negotiation strategies.
- Continuously met sales goals via strategic prospecting.
- Resolved customer complaints promptly and effectively.
- Answered customer questions and responded quickly to problems and complaints on phone and by email.
Business Manager
Deliver Point
Hermosillo
01.2021 - 01.2023
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Designed and executed marketing and sales strategies to increase market share.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated with HR to recruit, train, and retain top talent, ensuring a high-performance team.
- Monitored progress by establishing plans, budgets and measuring results.
Warehouse Supervisor
sunshine Shade
Phoenix
01.2019 - 01.2021
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Held staff meetings to share project information and address specific issues.
- Reviewed invoices for accuracy prior to authorizing payment processing.
- Created and sent price quotes to potential customers.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Generated warehouse shipping documents, packing lists and invoices.
Customer Service Representative
Internet brands
Hermosillo
01.2017 - 01.2018
- Provided technical support for customers regarding product use and delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Live Sound Engineer
Estudios Audiosound
Hermosillo
01.2014 - 01.2017
- Worked as a sound engineer in a Music Studio
- Used control console to regulate volume level and sound quality during performances and recording sessions.
- Performed maintenance checks on all audio equipment prior to each show or event.
- Set up for recording sessions through choosing appropriate microphones.
- Troubleshot issues with sound equipment and performed minor maintenance.
- Operated control consoles to regulate volume levels and sound quality.
- Maintained strong working knowledge of various types of audio equipment, digital and analog mixing systems and wireless microphones.
Education
Associate of Engineering - System And Industrial
Universidad Tec Milenio
Hermosillo05-2018
Associate of Arts - computer science
South Mountain Community College
Phoenix01.2011
High School Diploma -
Arizona And Equine Center Highschool
Phoenix05-2011
Skills
- Sales expertise
- Customer consulting
- Call center operations
- Computer proficiency
- Call center experience
- Product knowledge
- Complaint handling
Languages
- Spanish
- English
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Health and Wellness Consultant
Listen Trust/ Energized Health
11.2024 - Current
Sales Agent
Callcentered
02.2023 - 10.2024
Business Manager
Deliver Point
01.2021 - 01.2023
Warehouse Supervisor
sunshine Shade
01.2019 - 01.2021
Customer Service Representative
Internet brands
01.2017 - 01.2018
Live Sound Engineer
Estudios Audiosound
01.2014 - 01.2017
Associate of Engineering - System And Industrial
Universidad Tec Milenio
Associate of Arts - computer science
South Mountain Community College
High School Diploma -
Arizona And Equine Center Highschool
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