C
David Segura Guzman
Support Engineer
Monterrey
Summary
Resourceful Support Engineer consistently responds to a wide range of technical challenges with a focused and creative approach. Responsible and dedicated towards achieving specific goals, while keeping a great attitude and work ethic.
Highly effective at problem solving and decision making. Quick learning and responsibility as personal core values allow for a great work ethic.
3 years of hands-on IT experience.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Support Engineer
Terra
11.2022 - Current
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Patched software and installed new versions to eliminate security problems and protect data. with 95% patch compliance.
- Automated processes such as data monitoring and certificate renewals.
- Interpreted data to quickly identify issues and ways to solve them, with the main purpose of ensuring high application uptime.
- Managed virtual machines, clones, and backups for critical operations.
Windows Systems Administrator
Liquid Web
02.2020 - 11.2022
- Arranged staff-development programs such as training and workshops for staff at every level.
- Administered quality customer service to in-house staff and satisfied concerns.
- Created documentation to standardize most procedures in a private knowledge base.
- Provided quick troubleshooting and solutions to both customer and internal facing issues as Tier 2 support.
- Managed multiple applications across different Windows Servers versions (08-19), including but not limited to IIS, DNS, Active Directory, DFS, WAF, etc.
Robotics Teacher
Universidad TecMilenio
08.2017 - 11.2018
Education
Bachelor of Science - Software And Networks Design
Universidad Del Valle De Mexico
Online 01.2023 - Current
Bachelor of Science - Digital Systems And Robotics
Tecnologico De Monterrey
Monterrey. Nuevo Leon 08.2018 - 05.2022
Skills
Windows Systems management
Linux environment
IIS, DNS, Mail servers
Process automatization
Safety management
Software
PHP
Assembly
Certification
Microsoft AZ-900
Certificates
Microsoft AZ900
Timeline
Microsoft AZ-900
02-2023
Bachelor of Science - Software And Networks Design
Universidad Del Valle De Mexico
01.2023 - Current
Support Engineer
Terra
11.2022 - Current
Windows Systems Administrator
Liquid Web
02.2020 - 11.2022
Bachelor of Science - Digital Systems And Robotics
Tecnologico De Monterrey
08.2018 - 05.2022
Robotics Teacher
Universidad TecMilenio
08.2017 - 11.2018
Cambridge FCE B2
05-2015
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