Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

David Abraham Vazquez Cerqueda

Costumer Service Representative
Gustavo A. Madero

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Language

Work History

Agent Services Representative

Hispanic Teleservices de Guadalajara, S.A. de C.V.
01.2021 - 08.2021
  • Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Agent Services Representative

Corporativo Teleservicios Latinoamericanos S.A. De C.V.
01.2022 - 04.2023
  • Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
  • Assisted clients with account management, effectively reducing service-related issues.

Costumer Support

DoorDash
05.2023 - Current


  • Follow up with customers about resolved issues to maintain high standards of customer service.
  • Currently developing customer service policies and procedures to meet and exceed industry service standards. (Global advocate program).
  • Collaborated with team members to ensure seamless service delivery and consistent customer support.

Education

High School Diploma -

CENTRO UNIVERSITARIO ITECEM
Av. Central 49 Ciudad Azteca 3A Secc, 55120
05.2001 -

Skills

  • Call center experience
  • Data entry proficiency
  • Complaint Handling
  • Financial Transactions
  • Escalation management
  • Policy understanding
  • Computer Proficiency
  • Technical Support

Software

Workday

Slack

Microsoft office

Salesforce

Timeline

Costumer Support

DoorDash
05.2023 - Current

Agent Services Representative

Corporativo Teleservicios Latinoamericanos S.A. De C.V.
01.2022 - 04.2023

Agent Services Representative

Hispanic Teleservices de Guadalajara, S.A. de C.V.
01.2021 - 08.2021

High School Diploma -

CENTRO UNIVERSITARIO ITECEM
05.2001 -
David Abraham Vazquez CerquedaCostumer Service Representative