Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Language
Work History
Agent Services Representative
Hispanic Teleservices de Guadalajara, S.A. de C.V.
01.2021 - 08.2021
Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Agent Services Representative
Corporativo Teleservicios Latinoamericanos S.A. De C.V.
01.2022 - 04.2023
Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
Assisted clients with account management, effectively reducing service-related issues.
Costumer Support
DoorDash
05.2023 - Current
Follow up with customers about resolved issues to maintain high standards of customer service.
Currently developing customer service policies and procedures to meet and exceed industry service standards. (Global advocate program).
Collaborated with team members to ensure seamless service delivery and consistent customer support.
Education
High School Diploma -
CENTRO UNIVERSITARIO ITECEM
Av. Central 49 Ciudad Azteca 3A Secc, 55120
05.2001 -
Skills
Call center experience
Data entry proficiency
Complaint Handling
Financial Transactions
Escalation management
Policy understanding
Computer Proficiency
Technical Support
Software
Workday
Slack
Microsoft office
Salesforce
Timeline
Costumer Support
DoorDash
05.2023 - Current
Agent Services Representative
Corporativo Teleservicios Latinoamericanos S.A. De C.V.
01.2022 - 04.2023
Agent Services Representative
Hispanic Teleservices de Guadalajara, S.A. de C.V.
01.2021 - 08.2021
High School Diploma -
CENTRO UNIVERSITARIO ITECEM
05.2001 -
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