Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

David Alessandro Villeda Barron Alessandro

Costumer Service ,
Monterrey, Nuevo León

Summary

Dynamic customer service professional with a proven track record at Centris, excelling in problem-solving and team management. Recognized for resolving customer complaints with empathy, enhancing loyalty, and achieving top service rankings. Skilled in data entry and maintaining organization under pressure, fostering a positive and collaborative work environment.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Centris

Costumer Service
11.2024 - 05.2025
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provide full detailed bills to Patient's .
  • Passionate about learning and committed to continual improvement.
  • Verified confidetial Info before providing any personal info of the patient.
  • Leader to Manage a wave group to Achieve top 1 best Costumer Service of the month
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Teleperformance

Costumer Service
04.2024 - 11.2024
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Handle Over 150 calls daily, reaching a share of 15%
  • Offered fast costumer service with Tolerance and Empathy/
  • Memorise more than 20 services that the company provided.
  • Good listener, analyzer and resolved technical guiding the costumer step by step.
  • Organized and detail-oriented with a strong work ethic.

Teks Solutions

Agent Collector
06.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Trained new waver's aswell helped growth in their carrer.
  • Collector for a Car lot.
  • Resolve issues under pression , Given the satisfaccion that costumer needs.
  • Multi Tasking Experience
  • Resolved problems, improved operations and provided exceptional service.

Education

High School Diploma -

Preparatoria 15, Florida
Monterrey, Nuevo León, Mexico
01-2028

Skills

Customer service

Problem-solving

Team management

Flexible and adaptable

Data entry

Multitasking

Dependable and responsible

Multitasking Abilities

Calm under pressure

Organization and time management

Teamwork and collaboration

Friendly, positive attitude

Computer skills

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.

Interests

My interest to develop my acknowledgement and skill's in costumer Service

Timeline

Centris

Costumer Service
11.2024 - 05.2025

Teleperformance

Costumer Service
04.2024 - 11.2024

Teks Solutions

Agent Collector
06.2023 - 01.2024

High School Diploma -

Preparatoria 15, Florida

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David Alessandro Villeda Barron AlessandroCostumer Service ,