David Andrew Burgess
CANCUN
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PORCH HOME ASSISTANT
PORCH
11.2021 - 08.2023
- Developed rapport to create safe and trusting environment for our new Home Owners, giving them that peace of mind that they are not alone and we are to help to make the transition easy.
- Assisting in expanding into the utilities industry and launching TV/internet.
- Adding CRM tools for moving companies and expanding full-service capabilities into moving.
- Assisting in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with Home Owners.
- Participated in meetings with Managers to discuss program objectives and strategies.
- Providing assistance with Insurance and Warranties insuring them that they are getting the best deal for their money.
VERIFICATION LEGAL OFFICER
GOLD BALL
04.2017 - 08.2021
- Typed and processed legal documents to prepare for clients and proceedings.
- Assisted in organizing and overseeing Legal Documents to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with the legal team to review and solidify contractual terms.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Front Desk Receptionist
PRINCESS HOTEL AND CASINO
02.2015 - 02.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
Education
Bachelor of Arts - Business Administration
ST JOHNS COLLEGE
BELIZE07.2015
High School Diploma -
ST, JOHNS COLLEGE
BELIZE 06.2013
Skills
- Team Management
- Negotiation Abilities
- Data Analysis
- Overseeing Daily Activities
- Excellent Communicational and Interpersonal Skills
- Maintain Records
- Daily Logs
- Data Entry Software
- Team Player
Certification
- Foundations of Success Training - [2 months ]
- Retreat focusing on Values and Attitude Summer 2000
Travelling
It gives me joy travelling to have the opportunity to meet people from all walks of life. In addition, to have the opportunity to learn about different cultures which include food, music ect
Additional Information
Experienced and hardworking customer service with 5+ years of experience serving as a supportive and integral employee in high volume client settings. Skilled in building high performance teams and providing the proper training and treating co-workers with care and respect. Proven ability to establish and maintain excellent communication and relationships with co-workers, supervisors and clients. Bringing forth the ability to manage front desk in addition to managing a variety of administrative duties.
Timeline
PORCH HOME ASSISTANT
PORCH
11.2021 - 08.2023
VERIFICATION LEGAL OFFICER
GOLD BALL
04.2017 - 08.2021
Front Desk Receptionist
PRINCESS HOTEL AND CASINO
02.2015 - 02.2017
Bachelor of Arts - Business Administration
ST JOHNS COLLEGE
High School Diploma -
ST, JOHNS COLLEGE
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