Summary
Overview
Work History
Education
Skills
Languages
CONTACT
Timeline
CustomerServiceRepresentative
DAVID ANTONIO GALLEGOS ESTRADA

DAVID ANTONIO GALLEGOS ESTRADA

Ciudad Lopez Mateos

Summary

Bilingual sales and commerce professional that creates fidelization and establish effective and long term relationships with customers. At the same time stands out in very dynamic environments. Large customer service experience, merchandising, point of sale and cash handling. More than five years in contact center experience.

Results-driven management professional prepared to bring expertise in strategic planning and team leadership to new role. Adept at fostering collaborative environments and driving initiatives to achieve organizational goals. Reliable and adaptable, known for effective communication and problem-solving skills.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Qualfon Mexico
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Bilingual Representative

Celebrity Cruises
07.2022 - 08.2023

Campaign Coordinator

Data Voice
05.2022 - 06.2022

Lead Supervisor

Atento México
01.2021 - 01.2022

Sales and Customer service

Swiss Colony & DM Services
2018 - 2021
  • Sales and Customer service for Swiss Colony & DM Services.
  • Top performer.
  • Top Upseller.
  • Metrics always on goal.
  • Bilingual Lead Supervisor.
  • Staff Forecasting and scheduling.
  • Live/recorded monitoring.
  • Feedback/Coaching sessions.
  • Attendance list.
  • Client’s Portal Reports.
  • Real time assistance.
  • Performance Management
  • Credit / Collections.
  • Customer Service.
  • Point of Sale / Sales.
  • Training Dept.
  • Cash handling.
  • Face to face client’s meetings.

Education

College degree - Digital communications

UTEL

Skills

  • B2B sales and customer service
  • Sales and customer service
  • Service quality standards
  • Customer service support
  • Superior customer service
  • Sales and upselling techniques

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

CONTACT

  • Cell phone: +52 55 45 14 93 22
  • E-mail: gaed247@gmail.com

Timeline

Customer Service Representative

Qualfon Mexico
10.2024 - Current

Bilingual Representative

Celebrity Cruises
07.2022 - 08.2023

Campaign Coordinator

Data Voice
05.2022 - 06.2022

Lead Supervisor

Atento México
01.2021 - 01.2022

Sales and Customer service

Swiss Colony & DM Services
2018 - 2021

College degree - Digital communications

UTEL
DAVID ANTONIO GALLEGOS ESTRADA