DAVID ARMANDO ANGEL GALLARDO
SUPERVISOR
Ecatepec, México
Summary
Dynamic leader with a proven track record at Volaris Airlines, excelling in team management and operations optimization. Leveraged analytical thinking to enhance service delivery and boost customer satisfaction. Skilled in decision-making and employee engagement, consistently addressing challenges to drive performance and achieve organizational goals.
Experienced with team leadership, operational management, and conflict resolution. Utilizes strategic planning and effective communication to optimize team performance. Track record of fostering collaborative work environment and driving consistent results.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
7
7
years of professional experience
1
1
Language
Work History
ASESOR LEAD (SUPERVISOR )
Volaris Airlines
12.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Optimized resource allocation to maximize profitability while maintaining high-quality standards in service delivery.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
RECEPCIONISTA
HOTEL NH T2
09.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
AGENTE DE SERVICIO AL CLIENTE
Interjet Airlines
04.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
LICENCIADO EN TURISMO - TURISMO
UNIVERSIDAD TRES CULTURAS
C.D.M.X 05.2001 -
Skills
Team management
Motivational techniques
Employee engagement
Goal oriented
Customer service
Operations management
Decision-making
Attention to detail
Analytical thinking
Complex Problem-solving
Teamwork and collaboration
Timeline
ASESOR LEAD (SUPERVISOR )
Volaris Airlines
12.2021 - Current
RECEPCIONISTA
HOTEL NH T2
09.2021 - 11.2021
AGENTE DE SERVICIO AL CLIENTE
Interjet Airlines
04.2018 - 03.2020
LICENCIADO EN TURISMO - TURISMO
UNIVERSIDAD TRES CULTURAS
05.2001 -
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