Passionate and results-driven Key Account Specialist with over 11 years of experience in the industrial supply and inventory management sector.
I specialize in optimizing onsite operations, building strong client relationships, and leading strategic initiatives that drive profitability and growth. Mu background includes successfully managing multiple business units, securing certifications in operational excellence (6s), and delivering measurable improvements in efficiency and cost control.
I thrive in dynamic environments where data-driven decision-making, cross-functional collaboration, and continuous improvement are key to long-term success. Currently focused on expanding wallet share within key accounts by identifying opportunities, streamlining processes, and aligning solutions to client-specific goals.
Always open to learning, sharing best practices and connecting with professionals who are passionate about operational development and client success
Responsible for leading the strategic development of key accounts, focusing on increasing wallet share, improving operational performance, and delivering long-term customer value through customized solutions.
Key Responsibilities:
- Lead the sales strategy for key accounts with an emphasis on expanding site-level spend.
- Conduct business reviews and develop proposals for new opportunities within existing client operations.
- Collaborate with cross-functional Fastenal teams to optimize operations and enhance profitability.
- Guide process improvements, monitor execution, and implement changes based on customer-specific needs.
- Partner with the District Manager to drive growth initiatives and continuous improvement programs.
- Ensure alignment with customer expectations and Fastenal’s service model.
Key Achievements:
- Facilitated the transition from Onsite Specialist role, aligning legacy operations with new key account growth strategies.
- Strengthened client partnerships by implementing structured communication and performance tracking.
- Identified new business streams within complex accounts and supported their development.
Responsible for driving operational improvements and account growth at key customer sites through onsite engagement, process optimization, and strategic alignment.
- Supported the launch and stabilization of multiple VMI programs tailored to customer needs.
- Led operational audits and 6S implementation to improve safety, organization, and workflow.
- Conducted Continuous Improvement Analysis to identify inefficiencies and implement corrective actions.
- Developed and maintained Onsite Score reviews with key stakeholders to ensure service quality and alignment.
- Worked closely with internal teams and district leadership to standardize best practices and performance metrics.
- Facilitated the transition of business units toward improved inventory control and customer satisfaction.
Key Highlights
- Successfully transitioned sites into 6S-certified operations.
- Strengthened client relationships by proactively addressing site-level needs and gaps.
- Enabled the business units under management to prepare for the shift to Key Account Development focus.
• In charge of purchasing OEM and MRO materials for Emerson Liebert as my key customer.
• Sales representative for Emerson Liebert and Emerson Leroy
• Manage to increase sales percentage by 35% in one year.
• In charge of managing Kan ban project for both customers ( Liebert and Leroy)
• Manage inventory for our branch and Emerson using Min- Max system.
• Sourcing for key materials required by Emerson ( OEM and MRO)
• Customer service representative for all Emerson divisions in Reynosa.
• In charge of Demand and Purchase order management for Canada, United States, Panama, Mexico Subsidiaries. Responsible for finished goods’ shipment planning, on time delivery and Customer Service follow up. Reports of all sales KPI´s of subsidiary and accountable of their improvement.
• In charge of all direct shipments for US and Canada ( Best Buy, Sears, K-mart etc.)
Pipeline management
Inventory Management
Vendor Managed Inventory
Supply Chain Optimization
Lean Operations
Team Leadership
Strategic Planning
Key Account Management
Client Relations
Business Development
Data Analysis
Process Improvement