David Julian Lopez

e-commerce client (El Palacio de Hierro), Salesforce Commerce Cloud

• Implemented organized templates for Epics and User Stories, refining clarity and increasing efficiency by 6 user stories/session.
• Streamlined planning with pre-planning sessions, reducing duration by up to 40%.
• Collaborated with Product Owners and stakeholders to gather requirements and define functional specifications for eCommerce projects.
• Managed stakeholder expectations with transparent communication and timely updates, aligning project deliverables with business objectives.

Payments Xcelerator Project (Internal Product), Java

• Established final data model and redesigned recurring payments architecture, achieving minimum viable product in eight sprints.

Retail Client Project (Lululemon), iOS

• Created high-quality features and user stories, resulting in three sprints with zero carryover and 45% reduction in QA incidents.
• Implemented pre-refinement sessions to enhance backlog quality, following INVEST criteria and covering three sprints ahead.
• Introduced pre-planning sessions with Scrum Master, reducing planning duration by up to 50%.
• Collaborated with Product Manager to prioritize PI planning within SAFe train, generating backlog for upcoming quarter.

ESPN Project

• Automated user story creation by 80% using Word and Excel merge options, significantly streamlining the process.

EY Project (Data Bricks, Power BI)

• Managed 70% of backlog items for the VAT Adjustments project, ensuring smooth execution.
• Achieved a 7% reduction in rework and a 10% increase in software quality by generating detailed technical specifications in user stories and backlog spikes.

EPM Medellin (Colombia), Version Upgrade Project (Smartflex 8x)

• Identified and resolved gaps in the billing module, achieving a 5% time savings in analysis.

City of Fort Collins (USA), Software Implementation Project (Smartflex 8x)

• Configured the Debt Collection module, optimizing management processes by 5% through dynamic notifications.

SUBACE (Mexico City, Mexico), Software Implementation Project (Smartflex 7x)

• Modeled and trained users on the CRM module, enhancing pre-sales and post-sales flows, reducing estimated effort by three months.

CNT EP (Quito, Ecuador), Consultancy and Training Project (Smartflex 6x)

• Trained 25 users on CRM, OSS, and BSS, improving IT productivity by 7% following on-site sessions.

Business Analyst
Various Clients / Different Countries (Smartflex 7x and 8x, HTML5, Oracle PLSQL, Java)

• Enhanced analysis, design, and construction skills within team of 6 engineers through peer review and coaching, leading to 15% increase in productivity over three months.
• Increased up to 20% of technical and functional guidance to engineers, ensuring they had support needed for successful task execution.
• Reduced quality incidents in development projects by 20% through robust peer review processes and promotion of unit testing.
• Led negotiation sessions up to 70% of meets with key clients to improve project timelines and scope, resulting in successful outcomes and strengthened client relationships.

CNT EP (Quito, Ecuador), Smartflex 6x and 4x (Oracle PLSQL, SQL, .NET)

• Resolved client-reported incidents within timelines that exceeded Service Level Agreements (SLAs).
• Facilitated sessions with stakeholders and product owners to understand business areas, analyze feasibility, and define functional requirements, leading to well-structured backlog.
• Managed support and maintenance contract, ensuring smooth operations and high-quality service delivery.
• Provided technical consulting to client's product team, offering insights to enhance strategic decision-making and optimize product performance.

Various Clients / Different Countries (Smartflex 6x, Oracle PLSQL, SQL, .NET, Delphi)

• Implemented BSS (Business Support System) modules for multiple clients, including Car Security (Buenos Aires, Argentina), Open Mobile (Guaynabo, Puerto Rico), and CNT EP (Quito, Ecuador).
• Executed technical consulting and process redesign in PL/SQL, enhancing performance and efficiency, along with SQL statement tuning for optimized database operations.
• Provided on-site technical consulting to client's product team, delivering valuable insights and recommendations for improvement to ensure effective collaboration and knowledge transfer.

This information is available in LinkedIn profile:

• Axede, Senior Software Engineer, Aug/2008 - May/2090
• Carvajal SA, Senior Technical Consultant, Sep/2005 – Jul/2008
• Comfenalco valle, Junior software engineer, Mar/2005 – Aug/2005
• Tecnoquimicas SA, Software engineer, Feb/2003 – Feb/2005
• Open Systems Colombia SAS, Software engineer, Feb/1998-Sep/2002
• Banco de Occidente, Internship student, May/1997 – Dec/1997