Hi, I’m
David Nazareth nazareth sánchez ayala
Strategic Transformation & Porfolio Leader
Querétaro City
Summary
Results-oriented leader with 18 years of experience in multinational environments, specializing in strategic initiative management and digital transformation across banking, insurance, and technology sectors. Proven expertise in driving operational efficiency, delivering value through continuous improvement, process re-engineering, and large-scale tech solution implementation. Skilled in integrating Lean Six Sigma and Agile methodologies to accelerate outcomes, with a strong focus on prioritization, results delivery, and client satisfaction. Offering a holistic business perspective and the ability to align technology, processes, and organizational culture for success on both domestic and international levels.
Overview
21
years of professional experience
1
Language
Work History
Santander MX
Sr Manager Agile Transformation
10.2022 - 06.2025
Job overview
- Develop organizational transformational strategies, train and create an agile culture at team and portfolio level. Coaching teams, identifying and improving practice gaps, assuming the role of mentor and enabler, as well as creating and promoting transversal strategies to generate value. Organizing and guiding the bank’s PIs and supporting at a portfolio level in the delivery of quarterly results, through Lean/Agile frameworks.
- Main Achievements:
- PI planning events, organization and leadership for this execution
- Maturity models for agile practice management in SCRUM and scaling
- E2E process improvement by optimizing resources and processing time.
NNT Data
Sr Agile Coach
12.2021 - 10.2022
Job overview
- To develop, train and create an agile culture at team and portfolio level, by coaching teams, identifying and improving practice gaps; assuming the mentor and enabler role, as well as creating and promoting strategies to generate value.
- Main Achievements:
- Creating the management proposal for Santander IT and optimizing steps to simplify processes.
MetLife MX/LATAM
Sr Business Procedures Manager, OPS&SAC Reing LATAM
01.2018 - 06.2021
Job overview
- Directing transformation and continuous improvement projects under the Lean Services philosophy for Latin America, implementing continuous improvement tools such as TQM, Lean, 6 Sigma, Changes Management, impacting on the development of metrics such as customer services, resource optimization, process simplification end to end and development high performance and cross functional teams.
- Main achievements:
- Achieving benefits of up to USD ~ $250K annually.
- Improving strategic KPI’s of the operation from ~ 70% to ~ 98% in 6 months.
- Implementation of continuous improvement models in a LATAM Service Center
SprintTeam Consulting
Funding Partner, Business Management & Coach
04.2016 - 12.2020
Job overview
- Generation of study models and creation of material for courses aligned with the certifying body, as well as the generation of strategic alliances for the sale of SCRUM, SPOC, and 6 Sigma courses, trainer with more than four years of experience in teaching courses for certification in SFC, SCRUM, SPOC, 6 Sigma Green Belt and 6 Black Belt and Lean.
- Main achievements:
- Commercial and Operational growth in 2 years, more than 100% per year over the goal.
- We won the corporate business for training of all its employees in the region.
- Implementation, creation of materials and processes for the training of the certifications granted.
RGP Consulting / MetLife
Sr Processes Consultant
01.2017 - 01.2018
Job overview
- Leading transformation and continuous improvement project under the Lean Services philosophy for Metlife at international level; by implementing continuous improvement tools such as TQM, Lean, 6 Sigma, improving processing times and customer-facing processes.
- Main achievements:
- To implement demand and capacity models, improving the work’s vision and assignment by increasing productivity ~20% in the first 6 months.
- Carrying out transversal assessments, by promoting the generation of E2E improvement project portfolios, managing to improve processes by up to 50% to a future state.
- Implementation of Work Flow tools to improve traceability and improve the process from 50% to 95% effectiveness.
SPP (Sistemas de Prepago)
Sr IT Manager
10.2016 - 04.2017
Job overview
- Leading IT department by implementing methodologies through training and deployment throughout the organization. Responsible for the testing and documentation processes of the IT department as well as the project office. Achieved the implementation of the Core system by managing real estate guarantees on time, monitoring initiatives and generating new necessary projects to enable the business strategy based on 6 Sigma- DMAIC and Agile practices.
- Main achievements:
- Reducing resources by up to USD~$37K annually.
- Implementing Project Management processes.
- Implementing IT models for testing, development, implementation and post-production.
Scotiabank Inverlat
Operational Efficiency Manager
11.2012 - 11.2015
Job overview
- Coordination and creation of work plans, allocation of resources for reengineering projects for the trustee, brokerage house and treasury areas. Management of the Organizational Design area establishing methodology for the development of projects and attention to organizational requirements. Generation of management models for the Project Office and Reengineering areas based on best practices.
- Main Achievements:
- Obtaining benefits of approximately $ 500 thousand USD and optimization of 21 jobs, maintaining the levels of service and quality of the areas for internal and external clients in one year.
- Implementation of reengineering process method analysis and Project management.
HSBC México LATAM
Project Leader
11.2004 - 11.2012
Job overview
- Leading implementations of Core systems for 5 countries in Latin America as a project leader in business and technology level in the channel segment (call center, online banking, electronic payment methods and ATMs), working directly in countries like Paraguay, Peru, Uruguay, Colombia, Venezuela, India, and Mexico. Among the functions that I performed as a leader in the systems area, I was responsible of guiding 5 project leaders under my charge in the different initiatives they managed, as well as the cost management of each project.
- Main achievements:
- Obtaining 20% costs reduction at the LATAM level.
- Alignment and Standardization of processes at LATAM level Service Channels
HSBC México LATAM
Functional Leader
11.2004 - 11.2012
Job overview
- As functional leader of credit card department, responsible for end-to-end process mapping activities, performance in analysis functions and solution of business proposals, such as the development and execution of tests (OAT, SIT, UAT), of new credit card initiatives and products
- Main Achievements:
- Implementation of different Credit Card products, managing to diversify the portfolio and business opportunities.
- Standardization and coordination between India and Mexico Commercial for the technical interpretation of business requirements.
- Documentation and standardization of more than 100 processes in the credit card operations area in accordance of the new systems operations.
Education
UNITEC Ciudad de México Sur
MBA from Business Direction and Administration with Finance Specialty
University Overview
In Progress
UNITEC Ciudad de México Sur
Postgraduate from Business Administration
UNITEC Ciudad de México Sur
Bachelor from Business Administration
EBC/Bureau Veritas
Diploma from Internal Audit ISO 9001:2000
Skills
Transformation model implementation
Management culture transformation
Core systems implementation
Operational process implementation
Business strategy formulation
Strategic vision and results orientation
Team leadership
3 Innovation Promoter
High-level trading expertise
Problem-solving abilities
Strategic planning
Talent development
Operational efficiency management
Optimized resource allocation
Operations planning
Cross-functional collaboration
Effective cross-functional communication
Troubleshooting and problem resolution
Financial budget management
Cross-functional communication
Cross-functional team coordination
Reporting management
Process optimization
Corporate communications
Additional Information
CERTIFICACIONES
Master Agile (2022) – Vmedu
SCRUM Master, Product Owner, Fundamentals (2020) – Vmedu
Lean Six Sigma Black, Green, Yellow Belt (2017) – Vmedu
Design Thinking y Kanban (2019) – Certiprof
Timeline
Sr Manager Agile Transformation
Santander MX
10.2022 - 06.2025
Sr Agile Coach
NNT Data
12.2021 - 10.2022
Sr Business Procedures Manager, OPS&SAC Reing LATAM
MetLife MX/LATAM
01.2018 - 06.2021
Sr Processes Consultant
RGP Consulting / MetLife
01.2017 - 01.2018
Sr IT Manager
SPP (Sistemas de Prepago)
10.2016 - 04.2017
Funding Partner, Business Management & Coach
SprintTeam Consulting
04.2016 - 12.2020
Operational Efficiency Manager
Scotiabank Inverlat
11.2012 - 11.2015
Project Leader
HSBC México LATAM
11.2004 - 11.2012
Functional Leader
HSBC México LATAM
11.2004 - 11.2012
UNITEC Ciudad de México Sur
Postgraduate from Business Administration
01.2012
UNITEC Ciudad de México Sur
Bachelor from Business Administration
01.2007
EBC/Bureau Veritas
Diploma from Internal Audit ISO 9001:2000
01.2009
UNITEC Ciudad de México Sur
MBA from Business Direction and Administration with Finance Specialty