David Valentin Figueroa Vaca

NRFM

04.2019 - Current

Knowledge of project management.
Business acumen and contract terminology.
Experience in transition projects to operation.
Experience in IT service delivery and operations with special focus on business applications.
Good knowledge of ITIL processes and methodologies.
Knowledge of application support processes (incident management, problem management, change management, OLA/SLA/KPI management, root cause analysis, etc.).
Analysis, classification and resolution of incidents.
Use of software tools (Jira, Service Now)
Rigor in service management, planning and personal organization
Ability to work under pressure to respond and resolve incidents within SLAs
Customer oriented
Good analytical and problem-solving skills.
Focus on quality and risk management
Experience in team and supplier management (in-person and remote)
Ability to effectively manage multiple projects/services simultaneously
Ability to work collaboratively and strong communication skills in Spanish and English.