Dayana Palomera
Customer Service Call Agent
Puerto Vallarta, Jalisco
Summary
I have covered many job positions to be able to have the customer service experience from different positions as waitress, cashier and call agent represantative.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Waitress
Antromex
Puerto Vallarta, Jalisco
07.2021 - 01.2024
Customer Service Representative
Goday.ca
Puerto Vallarta
04.2019 - 07.2021
- Customer service calls reviewing personal information and verifying bank account information such as transit number , account number, employer details and paycheck amounts.
- Training other staff on all the information requiered as different time zone in canada , type of employers and disabilities.
- Checking credit score to approve account for loan request.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Customer Service Representative
Boomsourcing
Pto. Vallarta, Jalisco
04.2019 - 02.2021
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Hospitality Administration And Management
CBTis #68
Puerto Vallarta 06.2012 - 06.2015
Skills
Customer Service
undefinedAccomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Timeline
Waitress
Antromex
07.2021 - 01.2024
Customer Service Representative
Goday.ca
04.2019 - 07.2021
Customer Service Representative
Boomsourcing
04.2019 - 02.2021
Hospitality Administration And Management
CBTis #68
06.2012 - 06.2015
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