De-Ree A. Williams Velez
Puerto Vallarta
Summary
Leadership/Project Management/Strategic Sales Planning/Customer Service/Public Relations and Client Engagement Sales & Business Development. Dynamic and enterprising commercial representative, with more than 20+ years of achievements in sales management, technical support and project leadership and management demonstrated with a proven track record. Leadership skills and trained to face and dominate highly competitive markets in the IT sector. Agility to manage growing companies and improve their day-to-day operations, commercial teams with a key focus on results. Tenacious for the formation of new businesses, customer Loyalty to the company, and forge close relationships with customers and business partners.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief Executive Officer &
Alpha & Omega IT Solutions and Resources S.C
11.2012 - 03.2022
- Responsible to create alliances with strategic planning with suppliers and OEM's in the IT industry
- New business development of national and transnational accounts
- Oversee and manage financial and human resources of the company
- Organized and forecasted and growth strategies internally for the company
- Macro managed ongoing large-scale projects
- Proven ability to negotiate and establish teams and group leaderships
- Managed successfully the performance in the day-to-day internal operations and with client projects involving in the IT, human development and marketing areas
- With long-term strategic vision, adaptable to change, creative, and ease to integrate highly competitive and dynamic teams
- Results oriented, highly motivated
- Decision making with agility, based on the analysis of information
- Exposed to analysis and taking actions under pressure assertively
- Ability to negotiate with the portfolio of already established clients and new prospects
- Oversee and coordinate all on-site technical surveys to ensure client's satisfactions
- Responsible for creating and maintaining excellent relationships with internal and external customers
- Post sales management and follow up with all projects and customers
- Engaged fully with customer success management and engagement
- Achieved company growth by implementing strategic plans and streamlining operations
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
- Developed key operational initiatives to drive and maintain substantial business growth
- Created a positive work culture, resulting in increased employee satisfaction and retention rates
- Built productive relationships with industry partners and competitors to support strategic business objectives
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes
- Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis
- Elevated our name brand visibility and market share with launch of highly successful digital marketing campaigns
- Orchestrated company-wide digital transformation, enhancing data analytics capabilities and operational agility
- Secured advantageous partnerships and collaborations to co-develop cutting-edge technologies and solution
- Oversaw business-wide changes to modernize procedures and organization
- Managed a yearly growth of up to 37%.
Project & Operations Director (LATAM)
FlexTek Global Resources LLC
07.2009 - 11.2012
- Responsible for prospecting new opportunities for special IT and Telecommunications projects
- Oversee and manage the budgets & finances for all the IT projects within the company
- Achieved a + 95% success rate and a proven track record on projects
- Achieved a + 95% success rate and a proven track record on time project's
- Coordinate internally/externally with the IT teams to complete the projects from start to finish
- Managed and coordinated technical maintenance with IT teams
- Coordinated and oversee the surveys for the on-site work
- Created new strategies to comply with client's satisfaction
- Responsible for providing excellent attention and customer service to the existing client base and to their projects
- Performed post-sales and project closures follow ups with clients
- Perform project coordination activities for national and international projects in Mexico and the LATAM region such as Brazil, Argentina, Colombia, Venezuela, and Chile
- Coordinate the implementation and engineering teams to ensure that the customers agendas are fully met
- Perform leadership activities in general
- Responsible for growth on ongoing projects within the company
- Ensure profits within 40% margins per project
- Oversee and manage any 'Trouble Tickets' or fall out for the clients in case of technical and execute correct protocols to resolve the issue in timely manner
- Coordinated and reported with different departments internally to ensure proper communication process
- Receive calls from customers and give appropriate follow-up
- Responsible to maintain strong relationships with strategic clients
- Been the point of contact, 24/7 for the customers when required during the startup, during the project and after the completion and ensure they received all the important communication during this time
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
Education
BBA - Political Science
University of Calgary
Calgary, Alberta Canada01.2006
High School Diploma -
Sir Henry Wisewood Senior High School
Calgary, Alberta Canada01.1995
Skills
- Generate strategic sales solutions
- Project Management and Delivery Manager for national & transnational companies
- Market Growth
- Identify business opportunities
- Construction, integration and management teams
- Organizational leadership skills and team building
- High ethical standards
- Bilingual 100% (English-Spanish)
- Retention of national and international strategic clients
- Superior customer service and attention
- Expanded my business from being a local company to a national and international IT service provider
- Engaged and retained very strategic high-end clients
- Implementation of policies and procedures to improve the ongoing business process to start/finish & development of IT projects
- Planning and reduction of expenses related to the sales and day to day operations including logistics through the analysis and micromanagement with the proper means
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Crisis management
- Global perspective
- Inspirational leadership
- Succession planning
- Negotiation
- Operations management
- Business development
- Business administration
- Management team leadership
- Planning and coordination
Certification
- Cisco Sales Expert (CSE)
- Cisco Express Foundation (CEF)
- Cisco Security Sales Specialist (CSSS)
- ENDI certification (Sales and Customer Service)
- A&O Certification (Leadership, Communication and Conflict management)
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Chief Executive Officer &
Alpha & Omega IT Solutions and Resources S.C
11.2012 - 03.2022
Project & Operations Director (LATAM)
FlexTek Global Resources LLC
07.2009 - 11.2012
BBA - Political Science
University of Calgary
High School Diploma -
Sir Henry Wisewood Senior High School
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