Deborah Cuevas
Senior Financial Specialist, Credit & Collections Specialist, Customer Care Representative, Guest Services Specialist
Zempoala, Hidalgo
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in cruising and restaurant industry.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Small Business Owner
Lucy's Kitchen MX
01.2024 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Explained menu items and suggested appropriate options for food allergy concerns.
Guest Services Specialist
Celebrity Cruises
02.2023 - 07.2023
- Assisted call-in customers with questions and orders.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Senior Customer Service Specialist
AT&T
07.2018 - 02.2023
- Entered customer data into system and communicated service concerns with offline department.
- Took credit card, checking account payments via phone, walk through online options.
- Researched and arrange missing payment, misapplied payments and provide resolution immediately .
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- De- escalated irate customers whom show frustration towards an unresolve inconvenience on their account and service.
Senior Customer Care Representative
Grupo Telvista, T-Mobile
10.2017 - 07.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
Sales Agent Representative
Previsora Plenitud
04.2007 - 06.2009
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
No Degree - Relaciones Internacionales
Universidad Insurgentes
Skills
Interpersonal communications
Order management
Coaching and mentoring Customer Relations
Receiving support Interdepartmental communication
Training development aptitude
Complaint resolution
Customer service
Product knowledge
Planning and execution
Business management and development
Timeline
Small Business Owner
Lucy's Kitchen MX
01.2024 - Current
Guest Services Specialist
Celebrity Cruises
02.2023 - 07.2023
Senior Customer Service Specialist
AT&T
07.2018 - 02.2023
Senior Customer Care Representative
Grupo Telvista, T-Mobile
10.2017 - 07.2018
Sales Agent Representative
Previsora Plenitud
04.2007 - 06.2009
No Degree - Relaciones Internacionales
Universidad Insurgentes
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