JUAN PABLO SAENZ INCLÁN
Cuautitlán Izcalli
Summary
I am a professional with initiative, organized, willing to work as a team applying the knowledge acquired during my academic-work experience; able to evaluate situations and take action, as well as adapt to new contexts and overcome difficulties.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Receivable Specialist Level 2
Solera Holdings Inc.
11.2025 - Current
- Facilitated collection processes for Omnitracs to enhance real-time tracking of freight and transportation assets.
- Developed strategic relationships with 800 mid-sized accounts, ensuring efficient logistics and transport solutions.
- Processed credit memos for appliance transactions to ensure accurate financial records.
- Analyzed customer feedback and instituted targeted actions to enhance retention efforts and decrease churn.
- Assessed terms and conditions of renewal contracts, identifying key elements to enhance negotiation strategies.
- Executed comprehensive account assessments and managed invoice payments for each account.
Import Customer Success
Vanguard Logistics
07.2025 - 10.2025
- Coordinated booking documentation and follow-up efforts to facilitate efficient cargo import logistics.
- Coordinated and executed inbound and outbound calls, enhancing connectivity between Europe and Asia.
- Facilitated cost tracking and coordinated follow-up on import procedures to optimize supply chain operations.
Senior Account Receivable Specialist
Alexandra Lozano Immigration Law PPLC
08.2023 - 06.2025
- Engaged with customers to collect overdue payments, ensuring timely resolution of receivables.
- Recorded detailed customer contact notes to ensure accurate communication history.
- Oversaw maintenance of accurate records for customer payment status.
- Conducted thorough customer account reconciliations to uphold accuracy and compliance standards.
- Analyzed collection processes to guarantee compliance with established KPIs.
- Collaborated with B2C manager to identify and implement enhancements in collections strategies.
- Cultivated essential relationships with customers and prospective clients.
- Facilitated preparation of monthly KPI reports and analyzed results with stakeholders.
Customer Success Manager
Sutherland
10.2021 - 04.2023
- Administered 27 enterprise accounts, implementing RingCentral campaigns to optimize client engagement and service delivery.
- Developed and refined executive business reviews to provide insights for organizational growth and performance improvement.
- Monitored and documented escalation process follow-ups to maintain communication and accountability.
- Assessed training effectiveness and usage patterns to enhance customer adoption.
- Directed project management initiatives in collaboration with technical account managers and account executives.
Credit and Collections Senior Account Specialist
AT&T
05.2017 - 09.2021
- Executed comprehensive review and assembly of credit application files.
- Assessed application credit records to ensure compliance with lending standards.
- Gathered and organized customer information, encompassing assets, wages, debts, and employment status, to ensure accurate loan application completion.
- Facilitated timely loan application submissions through rigorous adherence to review protocols.
- Analyzed and confirmed employment information to guarantee precision and compliance with organizational policies.
- Executed telephone outreach to collect overdue accounts, ensuring timely recovery of outstanding balances.
- Achieved successful outcomes across three campaigns over four years, enhancing billing processes, loyalty programs, and credit and collections operations.
- Achieved high customer satisfaction by resolving technical issues promptly and effectively. Reduced system downtime by implementing proactive maintenance strategies. Enhanced team productivity through strategic allocation of resources and task prioritization.
Commercial Executive
GAM Alquiler de México
06.2016 - 05.2017
- Managed procurement and leasing processes for elevation platforms, ensuring availability of electric and diesel options between 18 and 26 meters.
- Executed renewal, restructuring, and refurbishment of Fronton Mexico facilities to enhance operational efficiency.
- Oversaw maintenance services for Jarritos Mexican soda manufacturing operations, ensuring optimal performance of all GAM machines.
- Led analysis of current operations and spearheaded development of comprehensive renewal and restructuring plans for Mundo E Commercial Center.
- Executed maintenance strategies for new facilities to ensure optimal performance of electric and diesel equipment.
Corporate sales Executive
Budget Rent a Car
04.2016 - 06.2016
- Developed and executed strategies for corporate account growth and retention.
- Facilitated leasing processes for premium large family cars and minivans.
- Delivered exceptional customer care services at airport and designated locations to enhance passenger experience.
Used Car sales Manager
Auto Go Automotriz
08.2014 - 04.2016
- Facilitated sales and purchases of used cars in accordance with dealer criteria and autometric guidelines.
- Drove annual sales growth by 25% through strategic initiatives.
- Executed incorporation strategy for three financial services companies, optimizing financing solutions for pre-owned vehicles.
Chrysler Senior Sales Executive
Grupo Motormexa Guadalajara
10.2012 - 08.2014
- Directed sales strategies for Chrysler, Dodge, Ram, Fiat, and Hyundai to drive revenue growth.
- Facilitated sales and acquisitions of new and pre-owned premium vehicles.
- Directed product promotion training and coaching initiatives for sales force.
- Analyzed market trends and implemented targeted strategies, leading to the sale of 8 new premium vehicles monthly.
- Managed CRM operations, ensuring alignment with Chrysler de México's business objectives and customer satisfaction goals.
Account Executive
Labor Mexicana
01.2011 - 04.2012
- Managed payroll systems to maintain compliance with regulations and support organizational financial integrity.
- Oversaw management of corporate accounts to enhance client relationships.
- Managed recruitment, training, and development of staff to optimize operations in corporate accounts.
- Assisted in building relationships with clients to enhance service delivery. Supported teams in identifying client needs and providing tailored solutions. Contributed to client retention efforts through effective communication and follow-up.
- Identified and pursued opportunities for new account acquisition to enhance revenue streams.
General Manager
Autos y Refacciones Motoren Zona Sur
12.2007 - 12.2010
- Facilitated workshops and one-on-one coaching sessions to optimize performance and drive sales effectiveness among Volkswagen premium vehicle sales representatives.
- Managed CRM systems and marketing campaigns to drive customer engagement and sales growth.
- Spearheaded initiation and consolidation of financial services and leasing operations.
- Spearheaded design and implementation of short, mid, and long-term marketing campaigns for Volkswagen Mexico.
- Directed sales strategies for customized vehicle fleets to enhance pharmaceutical industry logistics.
- Ensured adherence to AMDA rules and regulations to maintain operational integrity.
Education
Degree - Marketing
Universidad Iberoamericana
Skills
- Skilled in Word processing
- Excel spreadsheet management
- Expertise in PowerPoint presentations
- Web application management
- Proficient in Salesforce CRM
- Oracle system administration
- Effective problem resolution
- Confident verbal communication
- Focused listening techniques
- Emotional awareness in team dynamics
- Independent achiever
- Strong self-discipline
- Results-driven focus
- Proactive
- Enjoys challenges, teamwork
- Capable of working under pressure
- Developed skills to cope with stress
- Interested in professional growth
Certification
- Quality, Assistance and Clients Retention AT&T 2017.
- Chrysler Five Star Senior Sales Executive Certification 2014.
- AMDA Certification Jalisco 2012.
- Volkswagen ITC World Program 2009.
Timeline
Account Receivable Specialist Level 2
Solera Holdings Inc.
11.2025 - Current
Import Customer Success
Vanguard Logistics
07.2025 - 10.2025
Senior Account Receivable Specialist
Alexandra Lozano Immigration Law PPLC
08.2023 - 06.2025
Customer Success Manager
Sutherland
10.2021 - 04.2023
Credit and Collections Senior Account Specialist
AT&T
05.2017 - 09.2021
Commercial Executive
GAM Alquiler de México
06.2016 - 05.2017
Corporate sales Executive
Budget Rent a Car
04.2016 - 06.2016
Used Car sales Manager
Auto Go Automotriz
08.2014 - 04.2016
Chrysler Senior Sales Executive
Grupo Motormexa Guadalajara
10.2012 - 08.2014
Account Executive
Labor Mexicana
01.2011 - 04.2012
General Manager
Autos y Refacciones Motoren Zona Sur
12.2007 - 12.2010
Degree - Marketing
Universidad Iberoamericana