Dynamic customer service professional with advanced communication skills and a proven track record in hospitality and telecommunications. With a focus on enhancing customer satisfaction, adept at decision-making, multitasking, and fostering teamwork in high-pressure environments. Committed to leveraging digital proficiencies en and industry knowledge to drive innovation and elevate service standards.
Experiencia
Agente Diamond Club
Royalton Splash Riviera Cancún
Cancún, Quintana Roo
- 2025.11
Handle and resolve client complaints professionally, ensuring high satisfaction levels.
Create and follow up on customized quotes for potential clients, boosting engagement.
Coordinate with departments to enhance the user experience, ensuring seamless service.
Manage reservation systems and update availability, optimizing booking processes.
Adhere to customer service protocols, maintaining high service quality standards.