Delsy Adnerlys Gómez Garcia

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Started as a rep worked nyself up to Mentor and was up for Sup position when campaign was closed. I helped train the new recruits and stayed with them through out their training process.

• Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds.
• Promoted a growth mindset among students by setting high expectations and celebrating progress, inspiring greater motivation to achieve academic goals.
• Enhanced student comprehension by utilizing diverse teaching methods and instructional materials.
• Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
• Encouraged and monitored progress of individual students using assessment data to inform future instruction, both in class and with tutor.
• Improved student writing skills by providing clear feedback and guidance on assignments, resulting in higher assessment scores.