DEMESIO ROBLES GARRIDO
Tijuana
Summary
Experienced collections trainer with the ability to motivate staff to meet challenging performance targets and consistently satisfy clients with high-quality service. Skilled team player focused on keeping the department efficient and consistent. Quick learner with good computer abilities. Great team player.
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.
Overview
10
10
years of professional experience
Work History
Medical Collections Trainer
Wakefield & Associates Inc
04.2019 - Current
- Company Overview: Call Center Services International
- Participated in team meetings to communicate opportunities for process improvement
- Maintained up-to-date and accurate record of trainee progress and achievements
- Led training programs to foster teamwork, adaptability, and resilience among participants
- Monitored, evaluated and recorded training activities and program effectiveness
- Designed and conducted training sessions to enhance perception and decision-making skills
- Identified workers struggling with concepts and discussed learning needs with supervisors
- Call Center Services International
Medical Collections Agent/Team Lead
Wakefield & Associates Inc.
09.2015 - 04.2019
- Maintained appropriate customer service etiquette to reduce tension and facilitate beneficial outcome for all parties
- Used persuasive communication skills to obtain payments from customers
- Prioritized workflow and resolved daily operational challenges to support goal achievement
- Trained employees to follow standard work processes and learn role-specific skills
- Supervised team to maintain optimal performance and consistent operations
- Provided daily direction to team members to achieve departmental goals
- Coached employees on speed and efficiency to improve team productivity
- Reviewed patient accounts to outline course of action to recover outstanding payments
- Participated in team meetings to communicate opportunities for process improvement
- Established contact with debtors to negotiate settlement options and bring delinquent accounts current
- Maintained current administrative records with personal and financial data for each account
- Demonstrated professionalism and poise in difficult and tense situations
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
Education
High School Diploma -
Manual Arts High School
Los Angeles, CA07.1999
Skills
- Call de escalation techniques
- Develop training programs
- Planning and coordination
- Task prioritization
- Leadership
- Multitasking abilities
- Self-motivated professional
- Time management
- Creative Problem-Solving
- Public speaking
- New hire training/Development
- Microsoft applications/ Proficient typing- 40 WPM
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Medical Collections Trainer
Wakefield & Associates Inc
04.2019 - Current
Medical Collections Agent/Team Lead
Wakefield & Associates Inc.
09.2015 - 04.2019
High School Diploma -
Manual Arts High School
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