Summary
Overview
Work History
Education
Skills
Timeline
Generic
Demi Sánchez Magaña

Demi Sánchez Magaña

General Dentist

Summary

Committed to ensuring customer satisfaction by providing exceptional service and support.


Overview

7
7
years of professional experience

Work History

Bilingual Virtual Assistance Agent

Teleperformance
03.2022 - 08.2023

- Provided customer service to U.S. clients.
- Managed refunds, exchanges, and other after-sales issues.
- Guided customers on the use, features, and pricing of offered services.
- Coordinated with other departments for specialized support.
- Assisted with administrative tasks, such as responding to emails, calls and managing documentation.
- Resolved problems and incidents efficiently.
- Collaborated with team members to meet company goals.

General Dentist

Self
02.2021 - 01.2022

- Performed emergency and routine treatments, such as dental cleanings and basic periodontal techniques.

- Received patients at frontdesk.
- Performed restorative dentistry.
- Post-treatment instructions.
- Scheduled appointments.

- Cleaned and sterilized dental instruments.
- Administered local anesthesia for required treatments.

- Educated patients on prevention and oral hygiene maintenance.

- Focused on the prevention and control of oral diseases.

General Sales Manager

Demi Jeans
12.2016 - 01.2019

- Delivered customer service and managed sales.
- Performed monthly inventory checks and company goals.
- Interviewed and hired sales staff
- Planned company objectives and monitored their achievement.
- Supervised accounting and financial planning.


Education

D.D.S. - Odontology

Centro De Estudios Odontológicos De Guerrero
Acapulco De Juárez, Guerrero, Mexico
05.2001 -

Skills

    Problem-solving

    Customer service and care

    Clear communication

    Call management

    Service support

    Client interviews

    Customer service

    Teamwork and collaboration

    Team collaboration

    Multitasking

    Reliability

    Continuous improvement

Timeline

Bilingual Virtual Assistance Agent

Teleperformance
03.2022 - 08.2023

General Dentist

Self
02.2021 - 01.2022

General Sales Manager

Demi Jeans
12.2016 - 01.2019

D.D.S. - Odontology

Centro De Estudios Odontológicos De Guerrero
05.2001 -
Demi Sánchez MagañaGeneral Dentist