Committed to ensuring customer satisfaction by providing exceptional service and support.
- Provided customer service to U.S. clients.
- Managed refunds, exchanges, and other after-sales issues.
- Guided customers on the use, features, and pricing of offered services.
- Coordinated with other departments for specialized support.
- Assisted with administrative tasks, such as responding to emails, calls and managing documentation.
- Resolved problems and incidents efficiently.
- Collaborated with team members to meet company goals.
- Performed emergency and routine treatments, such as dental cleanings and basic periodontal techniques.
- Received patients at frontdesk.
- Performed restorative dentistry.
- Post-treatment instructions.
- Scheduled appointments.
- Cleaned and sterilized dental instruments.
- Administered local anesthesia for required treatments.
- Educated patients on prevention and oral hygiene maintenance.
- Focused on the prevention and control of oral diseases.
- Delivered customer service and managed sales.
- Performed monthly inventory checks and company goals.
- Interviewed and hired sales staff
- Planned company objectives and monitored their achievement.
- Supervised accounting and financial planning.
Problem-solving
Customer service and care
Clear communication
Call management
Service support
Client interviews
Customer service
Teamwork and collaboration
Team collaboration
Multitasking
Reliability
Continuous improvement