Demian Gamino Bautista
Customer Service Agent
Ciudad de México,Iztapalapa
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Paypal Customer Service Agent
Customer Services Agent
Mexico City
03.2023 - Current
- Currently working as a customer services representative on PayPal as a Purchase support agent consider tier 2 agent handling financial procedures and providing assistance on unauthorized transactions and learning even further knowledge about bank institutions such as Venmo, PayPal and Crypto.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Customer Services Agent
Carvana
Mexico City
01.2021 - 03.2023
- Served as an Email Customer Service Agent at Carvana, where I gained expertise in procedures related to car registrations and conducted thorough reviews of documentation, including identification and registration documents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Customer Service Representative
Teleperformance
Mexico City
01.2016 - 11.2020
- Contributed to two distinct campaigns: HotelBeds as a Customer Service and Booking Agent, and Chime as a Banking Customer Service Agent. Focused on delivering a positive and seamless customer experience while demonstrating exceptional customer service skills and a strong commitment to customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
English Teacher
Elementary School Andrei Chenier
Mexico City
06.2014 - 12.2015
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
English Teacher
Preschool Federico Froebel
Mexico City
03.2013 - 07.2014
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Education
High School -
Prepa MX
01.2020 - 12.2021
Skills
- Ability to Multitask
- Computer Skills
- Customer service
- Call control
- Decision-making
- Information verification
- Case management
- Empathetic and genuine
- Active listening
- Live chat support
- Documentation and reporting
Personal Information
- Date of Birth: 08/13/95
- Nationality: Mexican
Timeline
Paypal Customer Service Agent
Customer Services Agent
03.2023 - Current
Customer Services Agent
Carvana
01.2021 - 03.2023
High School -
Prepa MX
01.2020 - 12.2021
Customer Service Representative
Teleperformance
01.2016 - 11.2020
English Teacher
Elementary School Andrei Chenier
06.2014 - 12.2015
English Teacher
Preschool Federico Froebel
03.2013 - 07.2014
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