Denise Yvette Rodriguez
En Centro, CA
Summary
Dynamic sales and customer service professional with a proven track record at KCINITO, Michael Kors Outlet and Nextel Comunications. Excelled in B2B sales, fostering team collaboration, and enhancing customer loyalty through exceptional communication and problem-solving skills. Achieved sales targets by over 20%, demonstrating a strong commitment to quality and service.
Overview
18
18
years of professional experience
Work History
SALES AND CUSTOMER SERVICE
KCINITO. Women’s Clothing and Accessories
01.2017 - 12.2024
- Collaborated with sales and customer service departments to resolve billing discrepancies, fostering strong interdepartmental relationships.
- Coordinated with sales and customer service teams to address any issues or special requests from clients regarding outbound shipments.
- Collaborated with sales and customer service teams to resolve disputes and discrepancies in a timely manner.
- Collaborated with sales and customer service teams to improve communication and resolve disputes promptly.
- Provided personalized customer service, assisting clients in selecting clothing and accessories based on their needs and preferences, ensuring an exceptional shopping experience.
- Effectively resolved inquiries and requests, fostering long-term relationships and customer loyalty. Consistently achieved and exceeded sales targets through in-depth product knowledge and effective sales techniques, while maintaining a professional and organized boutique environment.
Retail Sales Associate
Michael Kors Outlet
01.2013 - 12.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Provided outstanding customer service in a high-end retail environment at Michael Kors.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Maintained in-depth knowledge of product collections to offer expert recommendations and achieve sales targets.
- Delivered a premium shopping experience by upholding the brand’s standards of excellence and professionalism.
SALES AND CUSTOMER SERVICE
Nextel Communications
01.2007 - 12.2012
- Responsible for providing exceptional customer service and achieving sales goals in a fast-paced mobile telecommunications environment.
- Assisted customers with selecting mobile devices, plans, and accessories tailored to their needs. Resolved customer inquiries, addressed technical issues, and ensured a seamless shopping experience.
- Maintained up-to-date knowledge of products and promotions to provide accurate information and drive sales. Consistently contributed to customer satisfaction and loyalty by delivering professional and personalized service.
- Managed a team of bankers to ensure high performance in sales and customer service.
- Collaborated with sales and customer service teams to resolve billing discrepancies and provide excellent client support.
- Collaborated with sales and customer service departments to address account issues proactively, fostering a unified approach to client satisfaction.
Education
Bachelor's Degree in Business Administration - BUSSINESS ADMINISTRATION
CETYS Universidad
Mexicali, Baja California, Mexico08-1998
Skills
- B2B sales and customer service
- Sales and customer service
- File and print services
- File and print services management
- Time Management
- Excellent Comunication
- Team Colaboration
- Customer service understanding
- Product and service solutions
- Sales and marketing aptitude
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
SALES AND CUSTOMER SERVICE
KCINITO. Women’s Clothing and Accessories
01.2017 - 12.2024
Retail Sales Associate
Michael Kors Outlet
01.2013 - 12.2016
SALES AND CUSTOMER SERVICE
Nextel Communications
01.2007 - 12.2012
Bachelor's Degree in Business Administration - BUSSINESS ADMINISTRATION
CETYS Universidad
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