Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Denisse Hernandez

Denisse Hernandez

Yuma,AZ

Summary

Dynamic bilingual professional with proven customer service and teamwork skills, honed at Avenir and Dd's Discount. Excelled in fast-paced environments, quickly adapting to new roles and enhancing customer satisfaction. Demonstrates proficiency in handling cash and leveraging bilingual abilities to foster inclusive customer interactions. Achieved significant improvements in customer engagement through exceptional service and efficient problem-solving.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Avenir
Yuma, AZ
06.2024 - Current
  • Developed effective working relationships with team members across multiple departments.
  • Participated in huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries and other customer service-related issues.
  • Processed forms, applications, and requests accurately and efficiently.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Cashier

Dd's Discount
Yuma, AZ
10.2022 - 08.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.

Education

Associate of Arts -

Arizona Western Collage
Yuma, AZ

Skills

  • Good customer service
  • Good teamwork
  • Bilingual
  • Experience working with cash
  • Adapt easily to new skills
  • Friendly
  • I learn quickly
  • Responsible
  • Confident

Accomplishments

  • I was employee of the month twice in the same year when it should be only one opportunity per person in the year.

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

  • Lizbeth German/ Dd's Supervisor (928)-255-9559
  • Arturo Vargas/ Coworker (928)446-1790
  • Julian Bracamontes / Dd's Assistant Manager (760)-879-6689

Timeline

Call Center Representative

Avenir
06.2024 - Current

Cashier

Dd's Discount
10.2022 - 08.2024

Associate of Arts -

Arizona Western Collage

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Denisse Hernandez