Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denisse Vela Gallo

Denisse Vela Gallo

Guadalajara, Jalisco

Summary

Dedicated professional with a strong background as an Administrative Assistant at Proyectos Y Desarrollos Ordep, excelling in customer service and file organization. Known for reliability and trustworthiness, I effectively managed sensitive information and streamlined office operations, enhancing efficiency and communication within the team.

Overview

7
7
years of professional experience

Work History

Niñera

Familia Canadiense
09.2022 - 03.2025
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.

Administrative Assistant

Proyectos Y Desarrollos Ordep
04.2021 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.


Secretaria

Big Box
07.2018 - 10.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Education

Pasante De Ciencias De La Comunicación - Ciencias De La Comunicación

Universidad Del Valle De Atemajac
Guadalajara, Jalisco, Mexico

Certificate - English Language

Paragon Testing Enterprises
Vancouver

Skills

  • Reliability and trustworthiness
  • Approachable
  • Schedule management
  • Active listener
  • Computer skills
  • Customer service
  • File organization
  • Microsoft Word
  • Microsoft Excel
  • Filing
  • Documentation and recordkeeping
  • Verbal and written communication

Languages

English
Advanced (C1)

Timeline

Niñera

Familia Canadiense
09.2022 - 03.2025

Administrative Assistant

Proyectos Y Desarrollos Ordep
04.2021 - 01.2022

Secretaria

Big Box
07.2018 - 10.2020

Pasante De Ciencias De La Comunicación - Ciencias De La Comunicación

Universidad Del Valle De Atemajac

Certificate - English Language

Paragon Testing Enterprises

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Denisse Vela Gallo