Denisse Vela Gallo
Guadalajara, Jalisco
Summary
Dedicated professional with a strong background as an Administrative Assistant at Proyectos Y Desarrollos Ordep, excelling in customer service and file organization. Known for reliability and trustworthiness, I effectively managed sensitive information and streamlined office operations, enhancing efficiency and communication within the team.
Overview
7
7
years of professional experience
Work History
Niñera
Familia Canadiense
Vancouver, Canadá (Remote)
09.2022 - 03.2025
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Administrative Assistant
Proyectos Y Desarrollos Ordep
Guadalajara, Jalisco, Mexico
04.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Secretaria
Big Box
Guadalajara, Jalisco, Mexico
07.2018 - 10.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
Pasante De Ciencias De La Comunicación - Ciencias De La Comunicación
Universidad Del Valle De Atemajac
Guadalajara, Jalisco, MexicoCertificate - English Language
Paragon Testing Enterprises
Vancouver Skills
- Reliability and trustworthiness
- Approachable
- Schedule management
- Active listener
- Computer skills
- Customer service
- File organization
- Microsoft Word
- Microsoft Excel
- Filing
- Documentation and recordkeeping
- Verbal and written communication
Languages
English
Advanced (C1)
Timeline
Niñera
Familia Canadiense
09.2022 - 03.2025
Administrative Assistant
Proyectos Y Desarrollos Ordep
04.2021 - 01.2022
Secretaria
Big Box
07.2018 - 10.2020
Pasante De Ciencias De La Comunicación - Ciencias De La Comunicación
Universidad Del Valle De Atemajac
Certificate - English Language
Paragon Testing Enterprises