Dennis Morales
Mexico City,CMX
Summary
As a professional in Logistics with 11 years of experience in the Freight Forwarding sector, I've worked for global companies like UPS Supply Chain Solutions, DHL Global Forwarding and XPD Global, where I've developed skills such as strategic thinking, sense of urgency, leadership and working with multiple cultures. I've been focused in the American sector for the last 2 years as Sr. Key Account Manager. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
11
11
years of professional experience
Work History
Sr. Key Account Manager
XPD Global
07.2021 - Current
- Increased client retention by developing and implementing customized account management strategies.
- Strengthened relationships with key clients through regular communication and proactive problem solving.
- Presented Quarter Business Review in order to understand customer's needs and receive feedback regarding service, rates and expectations, as well as getting quarterly projections of volume.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified opportunities for upselling within existing accounts, resulting in increased revenue generation for the company.
- Collaborated with internal teams to ensure timely and accurate delivery of goods, weekly internal meetings allowed us to understand specific requirements as a whole, which lead us to work as a team and get better results.
- Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.
AIR FREIGHT Procurement and Capacity Management
DHL Global Forwarding
09.2018 - 12.2020
- Achieved cost savings by negotiating contracts and streamlining procurement processes with airlines.
- Managed supplier relationships for improved quality and delivery performance.
- Developed sourcing local strategies leaded by a regional strategy in order to increase consol ratio levels and increase profitability for the company.
- Worked hand on hand with sales team contributing with extra knowledge and know how in meetings with customers, providing technical information about capacity and possible solutions.
- Worked in BID's & RFQ's from regional and local customers always looking fot he best partners, being our primary aim to be strategic to deliver a competitive price without compromising the customer service.
AIR FREIGHT Customer Service
DHL Global Forwarding
08.2016 - 09.2018
- Enhanced shipment efficiency by coordinating airfreight activities and managing shipping documentation.
- Streamlined cargo movement for faster delivery times by implementing effective communication between carriers, clients, and warehouse personnel.
- Improved customer satisfaction with timely deliveries by tracking air shipments, providing regular updates to clients, and sending pre-alerts on time.
- Reduced shipping costs for the company by negotiating competitive rates with internal procurement team.
- Presented Performance Reports in a weekly basis in calls with customer in order to provide visibility about shipments status, delays, pending orders, transit time accomplishments and currents states of account.
AIR FREIGHT Customer Service & Ops Specialist
UPS Supply Chain Solutions
03.2013 - 06.2015
- Improved operational efficiency by streamlining processes and implementing new systems.
- Identifying areas of improvement and proposing cost-effective solutions.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Generating HBL's into the internal system always taking care of maintaining a 10% or higher profitability level.
- Receiving customer's orders ready to ship, documentation reception, pickup and crossing customs with personnel in the warehouse and brokers.
- Process orientated with consultative and collaborative approach with counterparts in other countries such as Europe, Asia and LATAM.
Education
Bachelor of Administrative Studies - International Trade
Universidad Autónoma Del Estado De Hidalgo
Pachuca, Hidalgo, Mexico01.2009
Skills
- Business Development
- Customer Service-Oriented
- Teamwork and Collaboration
- Rate negotiation
- Analytical Skills
- Interpersonal Communication
- Organizational Skills
- Adaptability
- Problem-solving aptitude
- Self Motivation
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Sr. Key Account Manager
XPD Global
07.2021 - Current
AIR FREIGHT Procurement and Capacity Management
DHL Global Forwarding
09.2018 - 12.2020
AIR FREIGHT Customer Service
DHL Global Forwarding
08.2016 - 09.2018
AIR FREIGHT Customer Service & Ops Specialist
UPS Supply Chain Solutions
03.2013 - 06.2015
Bachelor of Administrative Studies - International Trade
Universidad Autónoma Del Estado De Hidalgo
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