Providing service to all I come into contact with.
Overview
11
11
years of professional experience
Work History
Escrow Coordinator/Real Estate Sales
Cabo Platinum
01.2023 - 05.2024
Provided ongoing support for clients post-closing, assisting with any questions or concerns they may have regarding their new property ownership status.
Conducted closing processes with customers, realtors, lenders and attorneys.
Assisted clients in purchasing their dream homes
Continued after sale follow up to ensure client satisfaction
Quality Assurance Manager
Cabo Azul Resort - Diamond Resorts International
12.2012 - 03.2022
Investigated customer complaints and performed corrective actions to resolve quality issues.
Performed root cause analysis to identify and resolve quality issues and defects.
Recorded, analyzed, and distributed statistical information.
Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
Corporate sales training for the Arizona and Mexico regions
Education
Real Estate Sales And Appraisal
U.B.C Sauder School of Business
Vancouver, BC , Canada
Adolescent Therapy
The Merit Center
Ontario , Canada
Skills
Document Review
Real Estate Transactions
Rescuing animals
My personal passion is helping homeless animals become healthy and find their forever homes.