Desiree Gomez
Vancouver
Summary
Versatile District Sales Manager focused on turning around low-performance territories. Highly effective at developing and implementing improvement plans. Enthusiastic about taking on challenging markets.
Overview
15
15
years of professional experience
Work History
District Sales Leader
Frito Lay
Portland
01.2008 - 08.2022
- Established clear objectives and helped team members develop plans to achieve quotas.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising 30 employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Led targeted training programs to educate staff on product benefits and service capabilities.
Education
Office Systems
Vocational Village High School
Portland,OR06.2004
Skills
- DSD organization
- Territory Management
- Business development and planning
- Vendor management
- Performance improvements
- Staff Management
- Goals and performance
- Sales leadership
- Relationship building and management
- Goal Setting
- Customer service-focused
- Customer service management
- Effective customer service
Timeline
District Sales Leader
Frito Lay
01.2008 - 08.2022
Office Systems
Vocational Village High School
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