Desiree Gomez

Frito Lay

Portland

01.2008 - 08.2022

Established clear objectives and helped team members develop plans to achieve quotas.
Cross-trained and backed up other customer service managers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Followed up with customers about resolved issues to maintain high standards of customer service.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Maximized clerical staff productivity by reorganizing training program and effectively supervising 30 employees.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Met customer call guidelines for service levels, handle time and productivity.
Led targeted training programs to educate staff on product benefits and service capabilities.

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