Destiny Bravo
San Ysidro
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
01.2024 - 12.2025
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Front Desk/Healthcare Customer Service Representative
Los Angeles General Medical Center
12.2022 - 01.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Promptly responded to inquiries and requests from prospective patients.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved patients inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in patients accounts.
- Delivered prompt service to prioritize patients needs.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Education
High School Diploma -
Siglo XXI
Tijuana, Baja California, Mexico07-2016
Skills
- Account updating
- Scheduling
- Complaint resolution
- Refunds processing
- Support case resolution
- Relationship building
- Problem resolution
- Adaptive team player
- Task prioritization
- Staff education and training
- Report creation
- Training development aptitude
- Inbound and outbound calling
- Credit adjustments
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Amazon
01.2024 - 12.2025
Front Desk/Healthcare Customer Service Representative
Los Angeles General Medical Center
12.2022 - 01.2024
High School Diploma -
Siglo XXI
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