Devin Lee
Justin, Texas
Summary
Encouraging district manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
District Manager
Flik Hospitality
07.2022 - Current
- Supervised 4 locations in 3 States to enforce high-quality standards of operation.
- Managed a team of 7 FOH managers, 10 BOH managers, and 120 front line associates.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Resolved issues and escalated problems with knowledgeable support and quality service.
General Manager
Flik Hospitality
09.2020 - 07.2022
- Operated as single point of contact to client for a Compass One account.
- Oversaw and managed 3 sectors of Compass Group (Flik Hospitality, ESFM, and Canteen) for an entire portfolio.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Food Service Director
Flik Hospitality
02.2019 - 09.2020
- Successfully opened a brand-new FLIK account be recruiting a strong team of associates and building a strong client relationship.
- Hired, trained, and coached a staff of 2 managers and 10 front line associates.
- Oversaw customer satisfaction of cafe, coffee bar, and catering department.
- Managed day-to-day operations including procurement, financial reporting, inventory control, employee scheduling, and payroll.
Catering Manager/Service Manager
Aramark
10.2016 - 02.2019
- Developed and maintained client relationships with departments of the University including admissions, athletics, campus activities, campus ministries, event management, president office and student affairs.
- Managed daily operations, scheduling, payroll, budget, and inventory of a 1.9 million dollar account.
- Worked with chefs to plan menus according to client needs and budgets.
- Oversaw a staff of 120 front line associates, and ensured company standards of taste, speed, and presentation were meet.
- Manage a dining hall that serves approximately 1,500 guest at any given meal period.
Education
MBA - Business Administration
Grantham University
Little Rock, Arkansas 01.2018
Bachelor of Science - Culinary Arts And Food Service Management
Johnson & Wales University
Providence, Rhode Island 02.2012
Skills
- Team Development
- Operating Procedures and Policies
- Policy Enforcement
- Framework Improvements
- Financial Reporting and Analysis
- Risk Management Expertise
- Business Activity Tracking
Timeline
District Manager
Flik Hospitality
07.2022 - Current
General Manager
Flik Hospitality
09.2020 - 07.2022
Food Service Director
Flik Hospitality
02.2019 - 09.2020
Catering Manager/Service Manager
Aramark
10.2016 - 02.2019
MBA - Business Administration
Grantham University
Bachelor of Science - Culinary Arts And Food Service Management
Johnson & Wales University
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