Deysi Citlali Ruiz Albores
Síntesis profesional
Qualified interpreter with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Información general
10
10
years of professional experience
7
7
years of post-secondary education
Experiencia laboral
Remote Interpreter
Language Line Solutions
Las Margaritas, Mexico
05.2023 - Current
- Followed established ethical codes to keep sensitive and confidential information secure and protected from unauthorised individuals.
- Interpreted conference calls communications in real-time to help individuals convey messages quickly.
- Imparted original speakers thoughts, tones or emotions from source to target languages without additions or omissions to convey intended meaning.
Call operator (call center)
Hotel Grand Velas Rivera Maya
Playa del Carmen, Mexico
04.2022 - 12.2022
- Internal and external hotel calls: suite service, special guest requests, maintenance, transportation, restaurant bookings, and medical calls.
- Constantly achieved production targets by accomplishing tasks to deadlines and meeting quality targets.
- Conducted troubleshooting during tv`s and internet malfunctions, detecting and repairing issues efficiently.
Massage therapist
Deysy´s Spa
Las Rosas, Mexico
10.2021 - 05.2022
- Managed bookings, amendments and cancellations, updating software and rescheduling to meet client needs.
- Explained various treatment options and benefits to align with client desires.
- Logged detailed client history including information regarding chronic illness, medication and past injuries to offer beneficial and consistent treatments.
Cake Baker
Camp´s Equinunk and Blue Ridge, Pennsylvania
Equinunk , USA
06.2021 - 09.2021
- Assisted campers with planning cake vision, including colour, theme and size.
- Assembled, prepared, decorated and frosted average of 6 cakes per shift.
- Maintained safe and sanitary area by checking food products temperature and freshness.
- Monitored cooking times for efficient use of ovens and other equipment.
- Delivere the cake to the appropriate camp.
Office Front desk and operations
Camp´s Equinunk and Blue Ridge, Pennsylvania
Equinunk , USA
06.2021 - 09.2021
- Internal and external calls for the camp.
- Attention to parents with specific requests.
- Forwarding notes to superiors.
- Managed complaints with calm, clear communication and problem-solving.
- Met schedule using excellent planning and coordination skills.
- Collaborated with team members to achieve target results.
Production, distribution and sales
Own bakery business “Spaydey”
09.2016 - 05.2021
- Implemented more efficient processes and reduced wasted resources.
- Achieved service time and quality targets.
- Inspected products and services to comply with quality standards.
- Production, distribution, administration and advertising of the business.
Sales agent
Lauro’s Cigars, Playa del Carmen
Playa del Carmen, Mexico
12.2018 - 04.2019
- Handled credit and debit card payment processing to complete purchasing experience.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Developed engaging sales pitches to promote products and services of company.
Supervisor
Water plant Puritronic
Las Rosas, Mexico
08.2017 - 02.2018
- Maintained workplace safety by observing occupational and environmental health requirements.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Gave clear staff instruction to achieve production output.
- Logged daily manufacturing activities and prepared reports for management.
- Checked work throughout production phases for good quality control.
Production area
Water plant La Inmaculada
Las Rosas, Mexico
03.2016 - 07.2016
- Created plans and communicated deadlines to complete projects on time.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Maintained clean, safe working environments to eliminate accident risks.
- Operated equipment to exceed production targets.
Estudios
Business management’s engineering -
Comitán Institute of Technology
Comitan de Dominguez 08.2017 - 07.2021
High School - Administrative Economics
Fortunato Argueta Robles
Las Rosas 08.2014 - 07.2017
Competencias
- Quality control inspections
- Critical assessment
- Project budgeting
- Decision-Making aptitude
- Process Improvement
- Efficient delegation
- High-value project management
- Logistical understanding
- Ethical practice
- Strategic planning basics
- Talent acquisition
- Employee Relations
- Recruitment strategies
- Workforce planning
- Leadership potential
- Critical decision making
Languages
Spanish
First language
English
Advanced
C1
Cronología
Remote Interpreter
Language Line Solutions
05.2023 - Current
Call operator (call center)
Hotel Grand Velas Rivera Maya
04.2022 - 12.2022
Massage therapist
Deysy´s Spa
10.2021 - 05.2022
Cake Baker
Camp´s Equinunk and Blue Ridge, Pennsylvania
06.2021 - 09.2021
Office Front desk and operations
Camp´s Equinunk and Blue Ridge, Pennsylvania
06.2021 - 09.2021
Sales agent
Lauro’s Cigars, Playa del Carmen
12.2018 - 04.2019
Business management’s engineering -
Comitán Institute of Technology
08.2017 - 07.2021
Supervisor
Water plant Puritronic
08.2017 - 02.2018
Production, distribution and sales
Own bakery business “Spaydey”
09.2016 - 05.2021
Production area
Water plant La Inmaculada
03.2016 - 07.2016
High School - Administrative Economics
Fortunato Argueta Robles
08.2014 - 07.2017