Diana Alcántara

• Developed report and new metrics (costumer service, performance, use and system interface) for measure the productivity of technicians that use an APP for settle complaints.

• Analyzed data and designed reports for follow-up and dejection of complaints.

• Created a model using regression analysis to show which financial variables are related to work hours of employees.

• Analyzed and developed reports of COVID-2019 driving the interaction with managers ensuring the reliability of data.

• Predicted market share using statistical models and obtaining 15% more accurate predictions than models used before.

•Analyzed costumer data by product to retain and prioritize the most important customers and take decisions of which products are no more profitable for the business.

•Created segmentation of costumers by behavior, lifestyle and preferences resulting in created personalized offers to clients.

•Provided insights and proposals in the area of digital and credit card.

•Created dashboards for track campaigns used to commercial improvement and re-engineering.

• Estimation of the Spread for counter parties that do not have liquid CDS quotes using statistical models.

•Participated in a project of calculators development for valuation of complex financial instruments using Phyton.

•Documentation, execution and automation of processes and procedures in SQL resulting in reducing 30% time cycles.

•Developed methodologie using Var to determine the profile of financial products in the client's investment portfolio.

• Participated in the development of the methodology for an application to measure credit risk of costumers portfolio.