Diana Cristina Castro Ortega

• Led Telephony and Offboarding teams, improving employee experience through process optimization and HRBP collaboration.
• Enhanced team capabilities via performance management, coaching, and mentoring, driving succession readiness and leadership growth.
• Streamlined workflows and leveraged HR metrics to achieve measurable improvements in efficiency and compliance.

LATAM: [July 2021–November 2022] | NAMER: [November 2022–July 2023]

• Managed AskHR cases across NAMER & LATAM, supporting employees throughout the full lifecycle (onboarding to offboarding).
• Partnered with HRBPs and leaders to resolve employee issues, ensuring compliance and improved case resolution efficiency.
• Strengthened cross-functional collaboration with Payroll, Rewards, and Onboarding teams across diverse cultural environments.

• Led a team of 30 professionals, developing leadership capabilities and implementing scalable talent development strategies.

• Designed and implemented induction, recognition, and Kaizen-based improvement programs, achieving a 10% increase in project participation and a 15% rise in employees recognized.

• Taught English and managed student mentoring, overseeing social and innovation projects through EDUCAFIN's E‑Mentoring program, fostering engagement and leadership.