Diana Cogordan
Queretaro
Summary
With 9+ years of experience in Human Resources, this results-oriented professional demonstrates a proven track record of collaboratively achieving goals with team members. Expertise lies in overseeing efficient HR operations, skillfully balancing organizational targets, compliance, and employee demands. Focused on maximizing resource utilization and enhancing performance through forward-thinking approaches. A solid background in improving collaboration and consensus across Call/Contact Center company environments sets this candidate apart.
Overview
9
9
years of professional experience
Work History
HR MANAGER
CENTRIS INFORMATION SERVICES
06.2022 - Current
- Review and approval of the weekly payroll
- Coordinate of all the vendors from the Facilities area
- Organization and control of the staff files.
- Guidelines, support, and best practices in the implementation of the work from home.
- Review and approve background checks from candidates before hiring.
- Regularization, organization, and control of the staff files.
- Management of the professional cycle life of each employee inside the company.
- Management of my area budget/Management of my petty cash.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company's values.
- Collaborated with the legal team to review paperwork, obtain feedback, and procedures to solve issues with the ex-employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
HRBP
KIO NETWORKS
09.2021 - 06.2022
- Attention to the staff from operational to management positions.
- Successfully executed organizational restructuring efforts, minimizing disruptions to operations while achieving desired headcount reductions.
- Collaborate with the project of the staff contract change.
- Collaborate with the Recruitment area to cover each position from all my clients.
- Led HR team in successfully completing company-wide performance management cycle, ensuring timely feedback and goal-setting for all employees.
- Conducted thorough job analysis for key positions within the organization to improve job descriptions accuracy, aiding in better candidate selection during recruitment processes.
Human Resources Generalist
WINGU NETWORKS
06.2015 - 08.2021
- Recruitment, selection, hiring, and induction of the staff.
- Organization and control of the files of the staff.
- Coordinate facilities services.
- Staff attrition at 0.72%
- Agreements with universities in the state of Queretaro.
- Generation of KPIs.
- Improvement of the work environment.
- Implementation of an intranet of human resources processes for the staff.
- Management of the professional cycle life of each employee inside the company.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Implemented and supervised orientation procedures for new hires.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Education
Bachelor's Degree in Administration -
FCA UNAM
Skills
- General Troubleshooting
- Conflict Resolution
- Excellent Communication Skills
- Solid Ethic Work
- Attention And Service To Internal Areas
- HR policies and procedures
- New Employee Orientation
- HR processes
- Retention Strategies
- Employee Relations
- Background Checks
- Employment law compliance
Training
- Course in Laboral Violence, Analittica 4.0, 2024
- Special Course in Integral Payroll, GEA CAPACITACIÓN Y CONSULTORIA S.C., 2022
- Course in Crucial Conversations, Vital Smarts, 2021
- Course in The ABC to Implement The NOM-035, BE-E Especialistas en Capacitación, 2021
- Special Course in H.R. as a Business Strategist, LATAM Business School, 2020
- Course in Psychosocial Risk Factors At Work Identification Analysis And Prevention (NOM-035&STPS2018), Grupo DiPAAm Empresarial, 2020
- Special Course in Strategic H.R. Administration, UNAM, 2019
- Special Course in Human Factor Management, UAQ, 2016
Timeline
HR MANAGER
CENTRIS INFORMATION SERVICES
06.2022 - Current
HRBP
KIO NETWORKS
09.2021 - 06.2022
Human Resources Generalist
WINGU NETWORKS
06.2015 - 08.2021
Bachelor's Degree in Administration -
FCA UNAM
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