Diana Dominguez Campa
Melchor Ocampo,MEX
Summary
Sales account responsible with more than 7 years of experience in OEM (Class 8 – heavy trucks). Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Along the years I’ve acquired experience on account management, customer service, continues improvement, business development, forecasting, clearing payment discrepancies (credits/debits). Regarding foreign trade, I’m focus on certificates of origin, return of goods (RT), customs declarations and incoterms.
Overview
8
8
years of professional experience
Work History
Sales Planning and Analysis Proff.
Schaeffler
03.2023 - Current
- Managed OE overdue for Americas region and Europe.
- Decrease more than 50% in overdue in one year.
- Managed cash flow effectively by monitoring receivables, and payables.
- Complied with established internal controls and policies.
- Supported executive decision-making with ad-hoc analyses, highlighting potential risks, opportunities, and areas for improvement.
- Collaborated with cross-functional teams, ensuring alignment between financial plans and business goals.
Sales Coordinator
USK Internacional
08.2016 - 02.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Managed more than 15 customer accounts to secure customer satisfaction and repeat business.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Associate of International Business Administration - Administration
UVM
Cuautitlán Izcalli, México, Mexico12.2016
No Degree - Foreing Trade
Ecole Superieure Du Commerce Exterieur
France05.2016
Skills
- Management Reporting
- Balance Sheet Analysis
- Cash Flow Management
- ERP System Knowledge
- Customer Service
- Attention to Detail
- Willing to Learn
- Team Building Leadership
- Planning and coordination
- Relationship building and management
- Customer relationship development
- Prioritizing and Planning
- Proactive and Focused
Languages
English
Advanced (C1)
French
Elementary (A2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Sales Planning and Analysis Proff.
Schaeffler
03.2023 - Current
Sales Coordinator
USK Internacional
08.2016 - 02.2023
Associate of International Business Administration - Administration
UVM
No Degree - Foreing Trade
Ecole Superieure Du Commerce Exterieur
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