Diana Hernandez

• Oversaw AML/FC investigations for LATAM, EMEA & APAC regions, focusing on onboarding, periodic reviews, and remediation strategies.
• Implemented a risk-based framework for identification, verification, and enhanced due diligence, ensuring accurate verification and risk categorization.
• Evaluated customer activity across geographical locations, products, and transaction behaviors to effectively assess risk.
• Authenticated sources of funds and sources of wealth, confirming the legitimacy of funds and alignment with client profiles.
• Conducted thorough reviews of sanctions, PEP, and blacklists, while also analyzing adverse media alerts from watchlists like World-Check and LexisNexis for red flags.
• Directed end-to-end client communication throughout the investigation process.
• Monitored adherence to AML/CTF policies and coordinated efforts with compliance, sanctions, and legal departments.
• Employed D&B, Companies House & Hummingbird for comprehensive entity verification.
• Integrated AI tools, including Gemini, ChatGPT, and Copilot, to streamline and optimize processes.
• Contributed to the formulation of compliance manuals and risk scoring matrices.
• Verify that operational processes comply with internal policies and external regulations.
• Compliance with regulations (FCPA, UK Bribery Act)

Sanctions Screenings

• Performed Name Screening and Sanctions Screening of customers, employees, and vendors against OFAC, HMT, EU, UN, and SHCP lists, validating identifiers, resolving false positives, and escalating potential matches in accordance with the OFAC 50 Percent Rule.

• Conducted thorough KYC ID&V & EDD analysis to ensure compliance with established global and local standards for both entities and individuals.
• Conducted comprehensive risk assessments to enhance organizational strategy and decision-making.
• Identified, escalated, and mitigated reports of discrepancies and potential issues to ensure operational integrity.
• Investigated transaction irregularities to enhance fraud detection and ensure compliance.
• Cultivated and sustained strategic relationships with departments including legal, compliance and sanctions throughout the CDD chain.
• Directed the use of tools such as Orbis, Avox, and World Check to efficiently compile data on adverse media, PEPs, and sanctions watchlist.
• Managed the application of resources like Orbis, Avox, and World Check to effectively gather intelligence on adverse media and sanctions lists.
• Assisted in understanding and classifying FATCA and CRS regulations.
• Facilitated communication with client stakeholders throughout project phases.
• Optimized data collection processes to enhance accuracy and minimize analysis turnaround time.
• Facilitated collaboration among cross-functional teams to drive strategic initiatives.

• Management of policies from major medical expenses through the analysis and update in databases follow up in claims,
• Facilitated guidance to policyholders and insurers on processes, including highs and lows of refunds and formalities for medical fee collection.
• Providing customer service by phone, email or face to face