Diana Gabriela Montes
Tijuana,Baja California
Summary
I'm seeking part-time or full-time remote work,
I'm Bilingual and have knowledge working back office and Customer Service.
Overview
10
10
years of professional experience
Work History
Underwriter
Seguros Confie
Tijuana, B.C.
02.2024 - Current
- Collaborated with underwriters to gather additional information or clarify details on insurance applications
- Communicated underwriting decisions to agents or brokers in a clear and professional manner
Medical Appointment Scheduler
Next Door Solutions
Tijuana, Baja California, Mexico
08.2022 - 10.2023
- Scheduled patient appointments efficiently using electronic health record systems.
- Coordinated communication between medical staff and patients to ensure timely service delivery.
- Managed appointment calendars, optimizing scheduling to reduce wait times and improve patient flow.
- Trained new staff on scheduling protocols and system usage for enhanced team efficiency.
Medical Interpreter
Human Quality
Tijuana, B.C.
09.2015 - 10.2021
- Provided accurate and professional interpretation services between healthcare providers and non-English speaking patients
Education
High school diploma -
Madera High School
Madera06.1996
Skills
- Underwriting
- Interpretation
- Customer support (10 years)
Timeline
Underwriter
Seguros Confie
02.2024 - Current
Medical Appointment Scheduler
Next Door Solutions
08.2022 - 10.2023
Medical Interpreter
Human Quality
09.2015 - 10.2021
High school diploma -
Madera High School