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Associate Principal Engineer

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Dynamic professional with a strong background in claims processing at SEGUROS CONFIE, adept at data analysis and client relationship management. Proven ability to enhance operational efficiency and streamline processes, demonstrating effective communication and a goal-oriented mindset. Committed to continuous learning and delivering exceptional service in fast-paced environments.

Dynamic customer service professional with a proven track record at Seguros Confie, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and efficient problem-solving. Adept at data entry and maintaining detailed records, contributing to improved customer satisfaction and retention.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Dynamic Workforce Real Time Analyst at Seguros Confie, adept at enhancing service levels through real-time data analysis and strategic workforce allocation. Recognized for boosting customer satisfaction by effectively managing queues and fostering team collaboration. Proficient in Microsoft Excel and skilled in problem-solving, ensuring compliance and improving operational efficiency.

Dynamic professional with expertise in pricing strategies and sales reporting, complemented by a strong background in staff recruitment and mentoring. Demonstrates leadership in diverse environments, leveraging influential communication to drive team success. Committed to time efficiency and quality assurance, aiming to enhance organizational performance through strategic initiatives.

 Extensive experience as Import Export Manager, U.S.-Mexico Customs Compliance Expertise in Manufacturing companies with Maquiladora (IMMEX) programs in diverse industry sectors, including Electrical, Electronic and Medical devices. Managed overseas, domestic and border crossing Logistics, vendor management, CTPAT and procedures controls. Six Sigma certified and Lean operation oriented, team player with excellent communication skills. 

Experienced software development professional with expertise in software design, development, and integration. Advanced knowledge of in-demand programming languages. Adept at writing code and developing systems for applications across various industries. Proven track record of delivering high-quality solutions. Committed to leveraging expertise to drive innovation and achieve optimal results for organizations.

Resourceful Electronic Engineer with experience in electrical designs for HVAC systems, 3D modeling for Control Panels and programming skills for automation.

Dynamic and results-driven Underwriter with extensive expertise in risk assessment, policy development, and agency relationship management. Recognized for delivering high-quality outcomes through collaboration and adaptability in evolving market conditions. Possesses strong analytical skills, meticulous attention to detail, and a strategic mindset to drive informed decisions and support organizational success. Highly motivated and dependable, with proven ability to manage multiple priorities under pressure while maintaining accuracy and efficiency. Excels both independently and within fast-paced team environments, consistently fostering positive relationships and achieving targeted objectives.

Experienced underwriter with a strong commitment to quality customer service and providing proper risk assessment. Utilizes analytical skills and industry knowledge to make informed underwriting decisions while evaluating risks of various portfolios. Collaborative team player and adaptable to changing needs while focusing on delivering positive results.


Results-driven leader with hands-on experience supervising teams, providing leadership coverage, and driving operational excellence. Proven ability to coach, motivate, and develop other, reinforced by an MBA in Management earned with high distinction. Skilled in communication, problem-solving, and leading through change. Committed to fostering high-performing teams and stepping confidently into roles with greater responsibility and impact.

Diana Gabriela Montes

Summary

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Work History

Underwriter

Medical Appointment Scheduler

Medical Interpreter

Education

High school diploma -

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Timeline

Underwriter

Medical Appointment Scheduler

Medical Interpreter

High school diploma -

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