Diana Montes
Bilingual Agent
Tijuana
Summary
Focused Office Administrative with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
11
11
years of professional experience
Work History
Recrutor
BPO Solutions Group
01.2026 - 06.2026
- Conducted candidate screenings to identify qualified applicants, contributing to a more efficient hiring process.
- Assisted in scheduling interviews between candidates and hiring managers, ensuring timely communication and engagement.
- Maintained accurate candidate records in the applicant tracking system, enhancing data integrity and accessibility.
- Collaborated with team members to develop job descriptions that accurately reflect role requirements and expectations.
Customer Service Representative
Confie Seguros
02.2023 - 01.2024
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
Medical Appointment Scheduler
Next Door Solutions
01.2022 - 11.2023
- Coordinated patient appointments efficiently, ensuring optimal scheduling for healthcare providers.
- Managed patient inquiries and appointment requests, enhancing communication and service delivery.
- Updated and maintained patient records accurately, supporting compliance and data integrity.
- Collaborated with medical staff to streamline appointment processes, improving workflow efficiency.
Spanish Medical Interpreter
Human Quality
09.2015 - 10.2021
- Facilitated effective communication between medical professionals and Spanish-speaking patients, enhancing patient understanding.
- Translated medical documents and patient information accurately, ensuring compliance with healthcare regulations.
- Assisted in training new interpreters, promoting adherence to best practices and improving service quality.
Education
High School Diploma -
Madera High School
Madera California 05.2001 -
Skills
Candidate screening
Interview scheduling
Applicant tracking system
Job description development
Timeline
Recrutor
BPO Solutions Group
01.2026 - 06.2026
Customer Service Representative
Confie Seguros
02.2023 - 01.2024
Medical Appointment Scheduler
Next Door Solutions
01.2022 - 11.2023
Spanish Medical Interpreter
Human Quality
09.2015 - 10.2021
High School Diploma -
Madera High School
05.2001 -