Diana Ochoa
Industrial Engineering And Systems
Tijuana, B.C
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
BPO Centers
06.2023 - Current
- Delivering excellent customer service through various channels
- Collaborating with team members to achieve customer satisfaction
- Responded to customer requests for products, services, and company information.
Chief of Deliveries and Dispatch
CAB Logistics
01.2022 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Utilized SAP for monitoring daily KPIs and optimizing routes.
- Led a team of 35 staff members to ensure efficient operations.
- Managed delivery operations and dispatch activities
Customer Service Representative
Teleperformance
06.2020 - 01.2022
- Ensured customer satisfaction through efficient problem resolution.
- Provided excellent customer service to clients
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor's Degree - Industrial Engineering And Systems
Universidad De Sonora
Hermosillo, Son. 01.2022
Skills
Reading Comprehension
undefinedTimeline
Customer Service Representative
BPO Centers
06.2023 - Current
Chief of Deliveries and Dispatch
CAB Logistics
01.2022 - 06.2023
Customer Service Representative
Teleperformance
06.2020 - 01.2022
Bachelor's Degree - Industrial Engineering And Systems
Universidad De Sonora
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