Diana Romero, MBA

Leading a 9-member team across Supply Planning, Backorder Recovery, and Dealer Inventory Management for Service Parts Mexican market.

• Driving Material Availability, increasing service level from 91% to 93% in one year.
• Securing supply continuity by recovering 97% of unavailable parts within 7 days
• Inventory Optimization while maintaining stable DIO levels.
• Keeping Dealer Service Index above 93%.
• Partner with cross-functional leaders to support and align commercial and operational strategies.
• Solve complex supply chain and critical parts challenges.
• Developing talent.
• Enabling close cross-functional colaboration with Commercial Brands, Customer Service, Transport, Finance, P&C, Warehouse Operations, Global counterparts.
• Building strong and profitable supplier relationships.
• Identifying and mitigating supply risks, implementing contingency planst to minimize disruptions to customers.
• Point of escalation for supplier delivery and credit hold situations to secure parts availability by negotiating and unblocking the account and getting expedited ship dates.
• Transforming operation to a new way of working by converting, improving and implementing parts planning and backorder processes from acces to PBI dashboards as well as KPIs for decision taking.
• Close collaboration with North America, South America & Europe warehouses operations.

• Managed a supplier portfolio of 50 suppliers, 2,282 PNs and $12 MUSD Spend.
• Supported to clear backlog, improved parts availability and Dealer fill rate in 2021 from most critical suppliers by including Service Parts as priority on weekly calls with Production SRM and getting a BOT plan specific for Service.
• Solved 200 requisitions from Service planners in 2021.
• Sourced projects specific for Service parts, prioritizing Service Market Logistics requirements.
• Member of the MEX Service Management Team per my former job as Service Parts Purchasing Chief.
• Assigned to perform two Short Term Assignments (6 months each) in Volvo Gruoup Trucks Purchasing NA in Greensboro, NC headquarters.

• Led Service Parts Purchasing 4-member team from 2011 to 2017.
• Contributed to the achievement of the local and global objectives by coordinating buyers’ activities to handle MEX supply base which consisted of 321 suppliers and 4,611 PNs.
• Provided and facilitated coaching and training on networking, processes, and system tools to reduce time response for Brands and Functions requirements.
• Performed needed Recruiting, PBP (now Touch point) and PPI processes.
• Was Member of the MEX Service Management Team and responsible for reporting KPIs results to NA management as well as presenting local department and management meetings.
• As point of escalation for supplier delivery and credit hold situations, had to secure parts availability by negotiating and unblocking the account and getting expedited ship dates.
• Designed specific KPIs to measure the level of service from Purchasing to the Brands and Business Functions in alignment with their Sales Strategy and Customer Satisfaction goals.
• Implemented and aligned Global Purchasing processes and tools for MEX Purchasing operation.
• Contributed to the interface improvement between GPS and local system QAD through the design of new reports and screens to facilitate the data analysis.
• Attended Customers escalations when required by the Brand or Materials Management to provide feedback or solutions for solving delivery or cost problems.