Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Diana Romo

Diana Romo

Customer service and supervisor
Aguascalientes

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

14
14
years of professional experience

Work History

Supervisor Front Desk

Satellite Team
08.2022 - 09.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Scheduling appointments.
  • Competed medical intake of the patient's.
  • Received incoming supervisor calls.
  • Sent reports to case managers.
  • Calling Law firms to obtain patient's demographics.

Tutor and Teacher

Cambly
5 2021 - 7 2022
  • Taught Foreign Students the proper Pronunciation of English words
  • Implement pre-made lesson plans, helping students understand the concern using a variety of activities
  • Helped Foreign students who seemed frustrated, by going through lesson plans word by word
  • Created lesson plans for all classes taught, including English, Grammer, and Vocabulary.

Customer services representative

Serviz / Pro Connect
01.2020 - 04.2021
  • Provide home services and help book the appointment for a professional
  • Educate customers on quotes and the cost of any maintenance they inquire
  • Assist customers with taking payment walkthroughs online portal
  • Vendors to locate replacement components and resolve advanced problems
  • Engaged end users and answered questions via email, phone, website live chat, and in forums
  • Verified vendor accounts by reconciling monthly statements and related transactions
  • Troubleshoot and schedule a technician if needed.

Customer Service Technical Support

Comcast
02.2011 - 12.2019
  • Vendors to locate replacement components and resolve advanced problems.
  • Engaged end users and answered questions via email, phone, website live chat, and in forums.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Troubleshoot and schedule a technician if needed

Education

High School Diploma -

Prepa Las Americas
Mexico

Skills

  • Troubleshooting

  • Information verification

  • Customer and personal services

  • Communication skills and development

  • Teaching Skills

  • Listening Skills

  • Supervisor Skills

  • Google calendar

Languages

Español
English

Timeline

Supervisor Front Desk

Satellite Team
08.2022 - 09.2024

Customer services representative

Serviz / Pro Connect
01.2020 - 04.2021

Customer Service Technical Support

Comcast
02.2011 - 12.2019

Tutor and Teacher

Cambly
5 2021 - 7 2022

High School Diploma -

Prepa Las Americas

Similar Profiles

CREATE PROFILE
Diana RomoCustomer service and supervisor