Diana Araceli Solorzano
Summary
Partner Operation Manager a proven track record at TD Synnex, enhancing partner relations and streamlining after-sales processes. Fluent in Spanish and English, with expertise in SAP and CIS systems. Demonstrated ability to improve operational efficiency and customer satisfaction, leveraging strong communication skills and technical knowledge.
Overview
6
6
years of professional experience
Work History
Partner Operations Manager
TD Synnex
08.2023 - Current
- Work with Partners
- Work closely with vendor
- Book orders
- Provide Product information
- Provide product ETA
After Sales Management Coordinator
TD Synnex
01.2021 - 08.2023
- Provide assistance to partners, related to return issues, over the phone
- Submit around 45 return requests per day for hardware items and licensing
- Analyze return cases and submit accordingly, ej Missing, Defective Damaged, No longer needed, Mis-Pick, Sales Error, etc
- Work with vendors to request returns and credit memos
- Provide RMA to customers and follow up on each case until completed
- Request Exceptions
- Create Call tags and provide to Partners
- Provide Credit memos to Partners
Customer Care Advocate
Panduit
09.2018 - 08.2019
- Assist customer via email and follow up on requests
- Order Entry, submitted around 30 orders per day
- Provide product cross references
Education
Bachelor of Arts - Business Development And Innovation
UTZMG
Tlajomulco De Zuniga, Jalisco, Mexico11.2016
High School Diploma -
Watsonville High School
Watsonville, CA06.2010
Skills
- Microsoft word (PowerPoint, Excel and word)
- Oracle
- ASM
- SAP
- CIS
- R2O
- Web quote
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Partner Operations Manager
TD Synnex
08.2023 - Current
After Sales Management Coordinator
TD Synnex
01.2021 - 08.2023
Customer Care Advocate
Panduit
09.2018 - 08.2019
Bachelor of Arts - Business Development And Innovation
UTZMG
High School Diploma -
Watsonville High School
Similar Profiles
Irene MarkojaIrene Markoja
Shipping and Receiving Clerk, Level II at TD SynnexShipping and Receiving Clerk, Level II at TD Synnex
Shafyet HossainShafyet Hossain
Inside Account Executive at TD SYNNEXInside Account Executive at TD SYNNEX
Atul Pratap SinghAtul Pratap Singh
Warehouse Shipping/Receiving Clerk at TD SYNNEXWarehouse Shipping/Receiving Clerk at TD SYNNEX