Diana Belem Barrera Chavez
Customer Service Representative
Mexico City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Royal Holiday Vacation Club
Mexico City
03.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer online chat and emails promptly to avoid on-hold wait times.
- Answered constant flow of customer chats with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
GEMS
Estado De Mexico07.2011
Skills
- Issue and Complaint Resolution
- Call Documentation
- Interpretation and Translation Services
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Answering Customer Questions
Timeline
Customer Service Representative
Royal Holiday Vacation Club
03.2017 - Current
High School Diploma -
GEMS
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