Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Belem Barrera Chavez

Customer Service Representative
Mexico City

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Royal Holiday Vacation Club
Mexico City
03.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer online chat and emails promptly to avoid on-hold wait times.
  • Answered constant flow of customer chats with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

GEMS
Estado De Mexico
07.2011

Skills

  • Issue and Complaint Resolution
  • Call Documentation
  • Interpretation and Translation Services
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Answering Customer Questions

Timeline

Customer Service Representative

Royal Holiday Vacation Club
03.2017 - Current

High School Diploma -

GEMS

Similar Profiles

CREATE PROFILE
Diana Belem Barrera ChavezCustomer Service Representative